Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)
Job Summary
Comcast’s Technology & Product organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating exciting products like the X1 Video Gateway, XB broadband gateways, wireless router technology, and new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards.
We have an exciting role for a SW Dev Engineer Lead in Release Engineering team within the Global Device Software Organization. Our team works closely with our internal and external development partners to develop, test and deploy the softwares on Comcast’s Connectivity and Entertainment customer premises equipment (CPE) platfomrs.
We are looking for a highly motivated Lead Engineer , who will help drive change and help others to constantly come up with better solutions to evaluate product quality, performance, and the customer experience; as well as make a suggestion for improvements. We are looking for someone who does not just know how to solve problems, but who helps define the problems and direction, creates value, and pioneers new frontiers in Release Management functions.
Job Description
Core Responsibilities
- Leading Release Deployment: As a key member of the team, you will be responsible for driving on-time, high quality releases across a large number of devices. You would be responsible for the complete release management lifecycle, which includes scheduling, coordination, and management of releases on number of deployed devices. The position will require daily collaboration with Development, Field Triage and QA teams. You will assess and implement new tools, plugins, etc. that are necessary to improve the software release engineering process. You will manage risks and resolve issues that affect release scope, schedule and quality.
- Multi-functional Collaboration: Serve as the primary liaison for the technical team in multi-functional discussions, ensuring alignment on project goals, results and time to market. Build and maintain relationships with stakeholders, including clients, internal teams, and external partners. Communicate effectively to keep stakeholders informed of project status, risks, and changes.
- Risk Management: Proactively identify risks and dependencies, develop mitigation strategies, and advance issues to leadership as vital. Proactively address issues and escalate as needed to ensure timely resolution.
- Communication: Provide regular updates on program status, highlighting challenges and proposing solutions to internal partners, facilitating informed decision-making.
- Change Management: Lead change initiatives within the program, guiding teams through transitions and ensuring buy-in from stakeholders. Anticipate and address resistance to change to facilitate smooth implementation.
- Reporting and Documentation: Prepare regular reports and documentation to track program progress, expenditures, and outcomes. Present findings to senior management and stakeholders as needed.
- Continuous Improvement: Leverage insights and standard processes from completed programs to drive continuous improvement in processes and outcomes for future projects.
- Continually improve processes, optimize workflow, and maintain the highest quality levels.
Experience/Skills
- A Bachelor degree in Engineering is required.
- 10+ years of relevant experience, including at least 3+ years in a Release Management role, ideally within multi-functional teams.
- Proficient in leading Release engineering functions and adopting change, maintaining flexibility and composure in uncertain situations.
- Experience in Agile/Scrum methodology ideally in a fast-paced DevOps environment
- Proven ability to works with technology partner/vendor teams to troubleshoot problems
- Other duties and responsibilities as assigned
- Highly self-motivated and proactive, with the ability to engage in critical thinking and problem-solving.
- Outstanding communication and interpersonal skills, capable of optimally articulating sophisticated technical issues and solutions.
- Demonstrated ability to collaborate on global projects across teams and time zones
- Preferred Tools Experience:
- JIRA
- Confluence
- QuickSight
- Reporting Tools.
Must haves:
- 10+ years of Software Engineering Experience
- Defect Tracking Tools such as Jira
- 3+ Years of experience as a technical lead and mentoring a small team of engineers
- One of Scripting language experience - BASH, Go, Python
Nice to have:
- Embedded Systems experience
- Experience AWS, Asure or other cloud infrastructure
- Experience with monitoring systems (i.e. Datadog, CloudWatch, etc.)
- Familiarity with continuous integration/deployment processes and tools such as Jenkins, Concourse etc.
- Knowledge and experience in Set-top box, Broadband Gateways, Networking or Home Security domain is plus.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Peer Mentoring; Release Management; Software Engineering; Defect Tracking Tools; Scripting Languages
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years
