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Healthcare Claims is recruiting for a Complex Claims Consultant position to support our Aging Services segment. Individual contributor responsible for the overall investigation and management of Aging Services claims in multiple states. Recognized as a technical expert in the interpretation of complex or unusual policy coverages in area of expertise. Under general management direction, works within assigned limits of broad authority on assignments requiring a high degree of technical complexity, coordination and excellent customer service.
CNA is a market leader in insuring skilled nursing, assisted living and independent living facilities and this role will support the business and interact closely with internal business partners such as Underwriting, to share claim insights that aid in good underwriting decisions..
This position enjoys a flexible, hybrid work schedule and is available in any location near a CNA office.
JOB DESCRIPTION:
Essential Duties & Responsibilities:
Performs a combination of duties in accordance with departmental guidelines:
- Interprets more complex or unusual policy coverages and determines if coverages apply to claims submitted, escalating issues as needed.
- Sets activities, reserves and authorizes payments within scope of authority. Ensures issuance of disbursements while managing loss costs and expenses.
- Coordinates and performs investigations and evaluates claims and suits through contact with insureds, claimants, business partners, witnesses and experts. Seeks early resolution opportunities. Identifies files that have potential fraud and refers to SIU.
- Utilizes negotiation skills to develop complex settlement packages.
- Identifies claims with third party recovery potential and coordinates with subrogation/salvage unit.
- Partners with attorneys, account representatives, agents, underwriters, doctors, nurse case managers and insureds to develop a focused strategy for timely and cost effective resolution of more complex claims.
- Analyzes claims activities. Prepares and presents reports for management. May be responsible for special projects and presentations.
- Responsible for input of data that accurately reflects claim circumstances and other information important to our business outcomes.
- May provide guidance and assistance to other claims staff and functional areas.
- Keeps current on state/territory regulations and issues as well as industry activity and trends.
- May perform additional duties as assigned.
Reporting Relationship
Typically Manager or above
Skills, Knowledge & Abilities
- Solid knowledge of claims and insurance industry theory and practices.
- Demonstrated technical expertise and product specific knowledge.
- Strong interpersonal, communication and negotiation skills. Ability to effectively interact and collaborate with all levels of CNA's internal and external business partners.
- Ability to work independently, managing time and resources to accomplish multiple tasks and meet deadlines.
- Strong analytical and problem solving skills enabling viable alternative solutions.
- Ability to exercise independent judgement and make critical business decisions effectively assessing the merits of claims as well as evaluating claims based on a cost benefit analysis.
- Solid knowledge of Microsoft Office Suite as well as other business-related software.
- Ability to adapt to change and value diverse opinions and ideas.
- Ability to fully comprehend claim information; and to further articulate analyses of claims in internal reports.
- Ability to handle claims with a proactive long-term view of business goals and objectives.
Education & Experience:
- Bachelor's Degree or equivalent experience. JD a plus.
- Typically a minimum four years of relevant experience, preferably in claim handling or medical malpractice litigation.
- Candidates who have successfully completed the CNA Claim Training Program may be considered after 2 years of claim handling experience.
- Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable.
- Professional designations are a plus (e.g. CPCU).
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In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia,California, Colorado, Connecticut, Maryland, New York and Washington, the national base pay range for this job level is $71,000 to $133,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com.
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contactleaveadministration@cna.com.
