We are looking for an Account Executive with a genuine interest in supporting Austin local businesses to join our team. As an Account executive at Favor, you serve as the client’s voice. Your primary responsibility will be to act as the liaison between Favor and our Merchant partners. You’ll call on local and regional merchants to understand their business needs and build a relationship. Becoming an expert on our products and services, you will highlight the value of Favor and how we can support each merchant in achieving their business goals, including featuring merchants on our Favor Merchant platform and supporting them through Last Mile delivery where applicable. The Account Executive also partners with internal teams to ensure we meet the merchant’s expectations and to provide a great overall experience for each merchant.
- Cultivate new and existing leads in your designated region by cold calling businesses in-person and on the phone
- Maintain and nurture an active pipeline of potential merchant partners and qualify inbound leads and prospects via phone and email
- Identify decision makers and ask questions to uncover and understand a merchant’s needs and determine how to best partner with them
- Demonstrate and highlight the value and return on investment Favor provides with an end goal of securing the sale
- Manage the full sales cycle from finding new leads, negotiating terms, drafting proposals, sending contracts and securing a sale
- Report and record all sales activities in our web-based CRM system
- In partnership with your Regional Sales Manager, plan a sales approach for your territory for both outside and inside sales
- Spend a minimum of 2 days each week in your market meeting business owners and decision makers in-person
- Collaborate closely with cross-functional teams to support the success of new merchant partners
- Coordinate with sales leadership to identify potential opportunities and develop ideas that deliver sales results
- Achieve quarterly and yearly predetermined sales goals and quotas
- Respond quickly to concerns or questions and resolve issues with high-quality customer service while maintaining Favor’s reputation
- Utilize a highly customer-focused, consultative and data-driven sales approach
- Bachelor's degree or comparable formal training, certification and/or work experience
- Previous experience as an Account Executive or similar sales/customer service role
- Experience executing full lifecycle sales process in-person and over the phone
- Knowledge of market research, sales and negotiating principles
- Time management and organizational skills with the ability to manage competing priorities and meet deadlines with Google Suite
- Excellent written and verbal communication skills with a demonstrated ability to communicate via phone and email (both internally and externally)
- Demonstrated experience creating and facilitating presentations
- Ability to build lasting relationships
- The ability to speak Spanish is a plus
- You’re a team player who is fun, energetic and coachable
- You thrive in a fast-paced, regularly changing environment
- You do not easily get overwhelmed and have a good understanding of time management and how to prioritize goals
- You are self aware and extremely self-motivated
- You persevere in the face of challenges with a positive, can-do attitude
- You live in Austin, Texas or the surrounding areas
Life at Favor
Where you’ll work: This is a hybrid role, meaning you’ll work from home roughly three days per week and collaborate with other team members in person at our HQ in Austin, Texas for the remaining work days. No matter where you work best, we foster an inclusive and flexible environment to support our workforce.
Benefits: We offer premium health, vision, dental, and life insurance, alongside 401(k) options. We go beyond the basics, while also throwing in Favor delivery fee credit and H-E-B discounts!
Paid time off (PTO): We offer unlimited PTO for salaried employees (that’s actually unlimited) and ample vacation time to all team members.
Learning and development: We encourage personal growth and education through Intern(al)ships and Learning Labs taught by Favor team members and external facilitators.
Community: Whether you’re an avid cyclist, dog lover, or Magic enthusiast, there’s a group for you here. We foster community through Employee Resource Groups (ERGs), company-wide events, happy hours, and regular connection opportunities.
Diversity, equity, and inclusion: At Favor, we believe that to be the best delivery app in Texas, we need to represent all Texans. We are committed to growing a team with different backgrounds, experiences, abilities, and perspectives, and we are an equal opportunity employer. We review all resumes and qualifications with an open mind and encourage you to apply if this role interests you!
In addition, as a candidate, if you require any accommodations throughout the recruitment process, simply let your recruiter know! Our talent acquisition team will work with you directly to ensure a smooth and delightful process.
