Resp & Qualifications
PURPOSE:
Delivers Quality support and serves as a subject matter expert on control processes within the IT division. Provides complex control process development, process optimization and support for scaling up initiatives. Senior Quality Engineer ensures the quality of controls, processes, and programs; monitors adherence to CareFirsts policies and procedures as well as internal/external standards and regulations; and supports the organization in continuous improvement efforts.
ESSENTIAL FUNCTIONS:
- Supports the IT division by providing Audit Coordination services for internal and external audits year-round.
- Performs various verification and validation functions to confirm compliance i.e. user access review validation, audit evidence verification reviews, etc.
- Supports the Customer Quality Questionnaire (CQQ) process across the IT division, driving improvement efforts for controls and processes improvements.
- Partnering with key stakeholders across IT and beyond to enable and implement improvements to existing processes and controls i.e. automation of evidence requests, developing a common controls framework, etc.
- Provides regular consulting and guidance to the IT Division on risk, compliance and control topics, partnering with Audit, Corporate Risk and/or Compliance as needed to progress issues raised.
- Assists in Quality Initiative activities to enhance rigor and structure of controls within the division.
- Collaborates with cross-functional teams to identify and document processes, analyze gaps, and drive remediation accountability.
SUPERVISORY RESPONSIBILITY:
Position does not have direct reports but is expected to assist in guiding and mentoring less experienced staff. May lead a team of matrixed resources.
QUALIFICATIONS:
Education Level: Bachelor's Degree in Computer Science, Information Technology, or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
Licenses/Certifications Preferred:
- CRISC (Certified in Risk & Information Systems Control).
- CISA (Certified Information Systems Auditor).
Experience: 5 years relevant process engineering experience or demonstrated ability to perform the functions at the level required.
Preferred Qualifications:
- 5+ years IT General Controls knowledge and experience.
- 5+ years navigating SOC 1, SOC 2 compliance.
- Understanding of relevant security frameworks (e.g. NIST, HiTRUST, FedRAMP, ISO, etc.).
- Deep understanding of quality and risk management principles.
- Proficient in Waterfall, Hybrid and Agile environments.
- Robust analytical and problem-solving skills with a focus on attention to detail.
- Ability to train and mentor others.
- Strong team-building skills, proactive mindset, and comprehensive verbal and written communication/presentation skills.
Knowledge, Skills and Abilities (KSAs)
- Ability to motivate others and foster a culture of continuous improvement and agile execution.
- Knowledge of process engineering methods and evaluation criteria.
- Knowledge of process improvement techniques.
- Knowledge of process mapping and documentation techniques.
- Ability to work with data and analytics. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
Salary Range: $80,496 - $159,874
Salary Range Disclaimer
The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilites of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).
Department
Quality Services
Equal Employment Opportunity
CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Where To Apply
Please visit our website to apply: www.carefirst.com/careers
Federal Disc/Physical Demand
Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.
PHYSICAL DEMANDS:
The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.
Sponsorship in US
Must be eligible to work in the U.S. without Sponsorship
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