About Us
Welcome to the Kartrite Resort & Waterpark, one of the countries most modern indoor waterparks. Located in the Catskills, this luxury lodge experience is the perfect adventure for families of all ages. We are looking for passionate, engaged team members to join us in creating an unforgettable experience for all of our guests. Apply today to learn more! Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.
Overview
Job Overview: Responsible for the safe and efficient management of aquatic operations and programs,maintenance and upkeep of the swimming pool facility, and supervision of Lifeguards, Waterpark Attendantsand Supervisors. Manages day to day operation of the waterpark when assigned as the Aquatics MOD. Follows and enforces established park and Associate rules, regulations and procedures.
Responsibilities
Essential Job Functions:This list of duties and responsibilities is not all inclusive and may be expanded toinclude other duties and responsibilities as management may deem necessary from time to time.
Management of Associates:
● Responsible leadership of staff members, including; recruiting, hiring, training, and maintainingappropriate staffing levels for the department.● Conduct classes, training and in service training for Aquatics staff.● Develop, implement, and monitor programming and schedules for waterpark operation. Anticipatesturnover to maintain proper staffing levels.● Interfaces with the Human Resources department to communicate staffing needs and assist in the hiringprocess utilizing HR procedures.● Permits and encourages advancement for those Associates qualified and interested in careerdevelopment.● Clearly describe and assign responsibility and authority for the operation of the department.● Works to maintain an efficient, cooperative atmosphere among Associates.● Ensure all lifeguard certifications are current and all lifeguards.● Direct the implementation of department policies and procedures.● Monitors and tracks departmental staff hours to ensure payroll is correct.● Conduct in-depth analysis, planning, and implementation of utilization data and other inputs.● Participates in the Manager-On-Duty (MOD) program and executes duties.● Attends departmental staff meetings and any other meetings as assigned.● Assists with Development of detailed, realistic and comprehensive plans that support organizational objectives.
● Implements strategic cleaning plans for power washing and other tasks as assigned.● Practices management by walking around to ensure proper procedural practices and service guidelinesare compliant in all aspects of the operation.● Communicate effectively with both internal and external customers, using tact and diplomacy to defuseanger, collect accurate information, and resolve conflict.● Perform supervisory tasks of a team, including resolving conflict, coaching and developing others,promoting teamwork, and performance management.
Qualifications
Required Qualifications:
● High School Diploma or equivalent experience.● Ellis & Associates ILTP Instructor (must be obtained if hired)● 2+ years of Aquatics leadership experience as well as carry out supervisory responsibilities inaccordance with the organization’s policies and applicable laws.● Certified Pool Operator (CPO) or equivalent (must be obtained if hired)● Must have full time availability that would require but not limited to working late nights, weekends andholidays.● Projects a positive public relations image to staff and guests.● Ability to inspire and motivate team members to work together and exceed expectations.● Proficient with Microsoft Office including Word, Excel, and PowerPoint.● Successful completion of criminal background check.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Therequirements listed are representative of the knowledge, skills, and/or ability required. Reasonableaccommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met byan associate to successfully perform the essential functions of this job. Reasonable accommodations may bemade to enable individuals with disabilities to perform the essential function.● Sit, stand, talk, and hear.● Required to reach with hands and arms.● Walk, stoop, kneel, crouch.● Must occasionally lift and/or move up to 50 pounds.● Specific vision abilities required by this job include close vision, distance vision, peripheral vision,depth perception, and the ability to adjust focus.
While performing the duties of this job, regularly exposed to wet and or humid conditions; outside weatherconditions and extreme heat. The noise level in the work environment is usually moderate.
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.
Applicants in Massachusetts: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
