Note: This position is open exclusively to candidates currently enrolled in the Hiring Our Heroes Fellows Program. Applications from individuals not participating in the program will not be considered.

Summary:

Under general supervision, is responsible for performing process mapping, quality assurance, and project management work of average difficulty and performs related work as required. An employee in this class is responsible for the planning, research, and development of process documentation, project oversight and quality assurance work to promote efficiency. Employees in this class will plan, research, and develop process maps, review agency policy, lead quality assurance reviews, track and report data, and work with agency contacts to promote efficient practices.

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Responsibilities:

Participate in the planning, research, scheduling, and development of process documentation of agency work processes to support business process improvement.
Lead the mapping and maintenance of agency work processes by conducting process mapping sessions, facilitating groups, and documenting business processes to promote efficiency and effectiveness.
Lead efforts in tracking, developing and drafting KPI's, benchmarks, operational goals, and strategic initiatives. Perform data collection and analysis to improve efficiency of operations.
Research policy, state rules, and statutes to facilitate planning Quality Assurance reviews. Develop and revise checklists and test work designed to assess division operations.
Lead annual Quality Assurance reviews by meeting with division staff and conducting test work to assess compliance and adherence to policy, rules and statutes. Develop recommendations to improve the division’s compliance to policy, rules, and statutes.
Manage special initiatives from the executive leadership team through various means, including but not limited to: constructing project timelines, communicating with key stakeholders, assessing project risks, identifying project owners, and facilitating solutions.
Report results of Quality Assurance reviews and Business Process Improvements to various stakeholders and agency leadership. Communicate effectively with regional leadership on new initiatives and policy changes.
Participate in multi-state and multi-agency forums to develop, research and share industry best practices.

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The additional duties listed below are performed by personnel that work within the Department of Human Resources:

Analyze retirement data error reports and facilitate the correction of errors to ensure consistency of information across separate information systems.
Meet with staff to gather and record information related to information systems and their ability to function in the event of a loss of service. Submit this information to support enterprise disaster recovery plans.
Compile annual financial integrity reports that identify financial risks and internal controls to lessen the risks. Deliver financial integrity reports to division leadership and legal counsel.

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