Company Description
LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.
Join us to transform the way the world works.
Job Description
As part of the LinkedIn Learning Solutions team, the Senior Customer Success Manager (CSM) works with our customers to help them maximise the value from LinkedIn Learning, in other words – we help them be successful with the platform they have purchased! It’s an exciting role as you have the opportunity to work with customers through every stage of their journey and act as a consultant to share best practices for embedding LinkedIn Learning into their L&D strategy. You will also act as a voice of the customer to our internal teams to ensure customer ideas and feedback are part of our ongoing development strategy for the product. This role will focus on DACH & France headquartered Enterprise and Large Enterprise clients.
Responsibilities:
- Deliver Customer Value through ensuring our customers are successful with LinkedIn Learning in terms of adoption, usage and engagement
- Build relationships with customers and internal partners to ensure customers maximise the value from LinkedIn Learning
- Develop customer ‘Success Plans’ to guide the roll out of LinkedIn Learning to utilise the product to its full capability
- Provide ongoing consultation and best practice recommendations to ensure customers continue to meet agreed success criteria
- Maintain a deep understanding of LinkedIn products and industry knowledge to effectively guide customers on best practices
- Achieve quarterly goals related to customer license activation and learner engagement on the LinkedIn Learning platform
- Proactively forecast churn risk & develop mitigation plans to minimise churn within your customer base
- Leverage one-to-many activities to deliver customer value at scale
- Provide input and ideas to internal teams to continuously improve our product, systems and resources
- Track and record customer activity in a timely manner in systems of record, i.e. Salesforce
- Support your colleagues and team by helping to foster a sense of inclusion and belonging and always striving to exhibit LinkedIn’s culture and values.
Qualifications
Basic Qualifications:
- 5+ years of experience in any of these areas: Customer Success, Learning & Development, Product Adoption, Change Management, Account Management, Customer Training, Business Transformation, Project Management.
- Fluency in German, English & French
Preferred Qualifications:
- Familiar with the learning industry
- Understanding basic sales concepts and collaboration with sales partners
- Experience analysing data, trends and client information to identify product or service growth opportunities
- Excellent interpersonal skills with ability to build authentic business relationships and deal effectively with relational challenges
Additional Information
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
