About Us
Innovative Media Services is a full service digital media agency specializing in creating impactful advertising campaigns and content strategies for businesses of all sizes. Since our inception, our goal has been to empower brands with innovative solutions that drive engagement, growth, and measurable success. With a commitment to excellence and a passion for creativity, we pride ourselves on delivering personalized strategies tailored to our clients' unique needs. At the heart of Innovative Media lies our mission:to accelerate business growth through dynamic and data-driven solutions. Join our team and become part of a collaborative environment where your ideas fuel innovation and success!
About This Position
As a Customer Service Representative at Innovative Media Services, you will be at the forefront of our client success and relationship management efforts. Your day-to-day responsibilities will include:
- Speaking with clients to answer questions and resolve challenges
- Keep track of client's services and ongoing developments
- Monitor the growth of client initiatives and provide periodic updates on metrics to the clients
- Inputting data, notes, and other information into the CRM
- Collaborating with internal teams to meet and exceed client and company goals
- Work in tandem with the management team to ensure satisfaction of all clients
- Following up on inquiries and outstanding items
If you’re a driven individual with excellent interpersonal skills and a passion for customer service, this is the role for you.
Qualifications / Expectations
- 1+ years of Customer Service experience required
- Proficiency in tools like Slack, Gmail, Zoho, and Google Workspace
- Exceptional written and verbal communication skills required
- Strong organizational skills and ability to meet deadlines required
- Ability to establish positive rapport with customers and clients
Benefits
- Competitive salary with performance-based incentives
- Generous time off and flexible work schedules
- Professional development opportunities and continued learning programs
- Collaborative and innovative work environment with room for growth
- Team-building events and company-sponsored outings
Job Type: Full-time
Pay: $45,000.00 - $60,000.00 per year
Benefits:
- On-the-job training
- Paid time off
- Referral program
Shift:
Ability to Relocate:
- Fort Lauderdale, FL 33311: Relocate before starting work (Required)
Work Location: In person
