At Trane Technologies® we Challenge Possible. Our brands – including Trane® and Thermo King® - create access to cooling and comfort in buildings and homes, transport and protect food and perishables, connect customers to elevated performance with less environmental impact, dramatically reduce energy demands and carbon emissions, and innovate with a better world in mind. We boldly challenge what’s possible for a sustainable world.
This position will be remote but will expected to cover and live within the geography of Southern IL and MO.
Job Summary:
The Field Service Representative provides system level technical support to our external customers for American Standard, Trane and Ameristar residential products sold through the RS channel.
Responsibilities:
- Telephone, email and jobsite HVAC system level support with deeper knowledge at the specific product level
- Support Channel Partners and Field Service Representatives on technical issue resolution
- Develop and provide training for both new and existing Field Service Reps to promote their self-sufficiency
- Interface with internal organization through cross-functional quality forums and teams
- Field site visits to address quality issues
- Documentation of field reported issues
Qualifications:
- Minimum of 3 years of field experience serving in a Field Service Representative role
- Senior level field technician with a minmum of 5 years experience.
- Experience can be offset by higher level technical degree (BS) in Engineering related field and (2) years HVAC experience
Key Competencies:
- Detail oriented and organized, able to coordinate workload
- Strong ability to troubleshoot complex mechanical and electrical systems over the phone
- Strong knowledge of HVAC system operation
- Strong knowledge of Comfort Controls/Zoning application, operation, and troubleshooting
- Must be a strong team player, self-starter and flexible to varying work assignments
- Well-developed verbal, listening, and written communication skills required
- Personal computer competence and data entry with MS Office products required
- Must be customer focused
- Have the ability to make quality decisions
- Has to be able to manage time wisely
- Diverse technical background
We offer competitive compensation and comprehensive benefits and programs that help our employees thrive in both their professional and personal lives. We are proud of our winning culture which is inclusive and respectful at its core. We share passion for serving customers, caring for others, and boldly challenging what’s possible for a sustainable world.
We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
