Learning Systems & Support Analyst

Trane Technologies • Davidson • 4m ago

At Trane Technologies® we Challenge Possible. Our brands – including Trane® and Thermo King® - create access to cooling and comfort in buildings and homes, transport and protect food and perishables, connect customers to elevated performance with less environmental impact, dramatically reduce energy demands and carbon emissions, and innovate with a better world in mind. We boldly challenge what’s possible for a sustainable world.

Job Summary：
The Learning Systems & Support Analyst provides learning analysis and support of critical learning systems to ensure a positive experience to meet business needs. This position manages the operational performance of the learning systems daily while working closely with our external suppliers and their technical team on change requests. They are the primary support contact for our enterprise and SBU/Function LMS administrators to ensure they are skilled on the functionality of the system.

Responsibilities:

Responsible for learning systems enhancements and release schedule, testing, and deployment of learning enhancements across all portals.
Develop and manage the learning administration certification process which includes, but not limited to, tutorials, documentation, certification test and job aids/support guides.
Identify and recommend system improvements to enhance the learner and LMS administration experience. Partner with SBU LMS Administrators on system change requests; document business requests and partner with external LMS supplier for successful implementation.
Responsible for the testing of LMS enhancements while working with our enterprise LMS administrators to resolve any issues during the process.
Provide ongoing, continuous support of all LMS administrators; both for enterprise learning and SBUs/Functions.

Qualifications:

Bachelor’s in IT Systems or learning related field
Minimum 3-5 years of progressive experience administering a learning management system
Working knowledge of SCORM, AICC and HTML preferred
Strong background in data analysis, analytical thinking and problem solving
Must be detail oriented and have strong organizational skills
Solid consultative skills and ability to work with business partners; customer-focused minded
Effective communication skills (verbal and written)
Work autonomously and collaboratively with various team members at all levels across the organization
Advanced level Microsoft Desktop & Office expertise required; SharePoint knowledge required

Key Competencies:

Data Management and Analytics
Learning Systems Application
Process, Knowledge and Quality Management Skills
Effective verbal and written communication skills
Project Management
Customer-focused
Organization and planning skills
Problem-solving
Trusted Advisor

We offer competitive compensation and comprehensive benefits and programs that help our employees thrive in both their professional and personal lives. We are proud of our winning culture which is inclusive and respectful at its core. We share passion for serving customers, caring for others, and boldly challenging what’s possible for a sustainable world.

We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

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