At Trane Technologies we Challenge Possible. Our brands – including Trane® and Thermo King®– create access to cooling and comfort in buildings and homes, transport and protect food and perishables, connect customers to elevated performance with less environmental impact, dramatically reduce energy demands and carbon emissions, and innovate with a better world in mind. We boldly challenge what’s possible for a sustainable world.
Job Summary:
Trane in Hunt Valley MD is hiring for an Account Manager in Service to join our team. In this role, you will be responsible for developing long-term customer relationships with building owners to maximize account penetration and customer retention. You will provide knowledge and consultation in the form of developing HVAC system related solutions for customer problems, including financial and performance-based consideration. Your focus will be on providing customers a total solution for the most energy efficient buildings.
Responsibilities:
- Identifies potential service opportunities with new customers. Responsible for targeting prospects and qualifying service opportunities
- Utilizes Account management process to identify key customers and to develop specific action plans to grow identified accounts.
- Consistently ascertains customer needs and current market opportunities. Assembles and coordinates acquisition team as needed for customers and projects.
- Converts leads into opportunities by assigning the appropriate sales process, identifying the required sales team members, making assignments, and communicating the next steps in the process
- Develops multiple relationships with buying influencers in the customer’s organization, including facility manager, project managers, project engineers, and purchasing.
- Provides quotes for service repairs, change outs, IAQ, and energy solutions including quotes for time and material as well as fixed price services.
- Contacts responsible parties for purposes of securing renewal of service contracts.
- Gathers or validates preliminary information and performs facility walkthrough to determine level of opportunity.
- Surveys sites for equipment maintenance requirements.
- Works with staff to assist with marketing.
- Provides seminars for training customers.
- Develops, evaluates, and discusses possible solutions with customer.
- Develops preliminary project fulfillment schedule.
- Validates the preliminary proposal with customer.
- Determines proposal price and selling strategy.
- Reviews and compares contract terms and conditions with Trane contract standards.
- Presents the proposal and negotiates price, terms, and conditions with customer.
- Estimates project by analyzing and integrating equipment, controls, subcontractors, and services for each project using Trane business systems.
- Assists customers in answering technical questions on HVAC systems, Trane Products, and relevant industry issues
- Flexibility to work outside normal work hours, as required.
Qualifications:
- Bachelor's degree in engineering, business or related discipline
- The ideal candidate will have a minimum of 5-7 years of solution sales experience - HVAC and Building Automation systems as well as related service agreements.
- Must have a proven track record of developing and closing net new business
- Must have strong presentation skills and demonstrated experience pricing systems for customers
- Working knowledge of MicrosoftOffice products
We are committed to helping you reach your professional, personal and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest. We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employee, which, in turn, spurs innovation, generates creative solutions and enhances our customer relations.
If you share our passion for inspiring progress—for bringing about bold shifts in how people, economies and societies operate—then you belong with Ingersoll Rand. Progress begins with you.
sales sales sales account manager service service service sales
