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PM Associate Customer & Operations Reporting

MetLife • Full-time • Remote (US) • $126k - $160k / year • 2m ago

Country

United States

Working Schedule

Full-Time

Work Arrangement

Virtual

Commutable Distance Required

Relocation Assistance Available

Posted Date

12-Jan-2025

Job ID

6048

Description and Requirements

The PMA plays a critical role in supporting review and finalization of features for this very fast paced and demanding ART as this supports all aspects of reporting such as client specific reporting, ATP reports, Ops Reporting, Online Reports via GSSP MetLink, MetAnalytics Dashboard and even HRIS Integrations.

The PMA supports the PM in determining priority including fostering collaboration amongst teams (within same ART) as well as cross ART features that require work to deliver actual business value to customers/stakeholders

The PMA role also supports the review of Solution Train Capabilities and determining associated features that need to be developed

The PMA partners with the RTE to ensure appropriate data hygiene exists by making sure the features and user stories have updated status which lead to necessary data elements needed to track team velocity, flow metrics, etc.

Due to the large number of teams, the PMA assists the Product Manager to meet with external customers and account teams to de-escalate concerns and identify interim solutions to meet customer needs. This includes gathering continuous feedback which is then used to refine and improve the features, ensuring that they meet the evolving needs of the organization

Without the PMA, the number of moving features and prioritization would not be as precise due to sheer volume of features that are within the backlog for each PI

The PMA supports the extrapolation of key metrics associated to intake volumes, turnaround times and backlog metrics which are evaluated and discussed in portfolio sync and ExCo meetings

The salary range for applicants for this position is $126,000-160,000.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™ for 2024, as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

$126,000-160,000