What does a successful IT Operations Technician do at Fiserv?
As a vital part of the Fiserv Technology Services team, you'll provide Tier 1 support for IBM Z-Series, IBM I-Series, FTP platforms, and storage platforms in a 24x7 enterprise environment. While maintaining an excellent relationship with our clients through efficient service, you'll open doors to a progressive career in IT with a global leader in fintech.
What you will do:
- Monitor IBM I-Series and Z-Series production environments and respond to system messages.
- Process batch cycles and execute batch restarts in accordance with established procedures.
- Monitor and ensure client data file transmissions route successfully in FTP, Connect Direct (NDM), and Sterling File Gateway platforms.
- Provide information in a clear, concise, and quick manner to on-call support.
- Create in-depth documentation of processes to support work efforts and drive continual service improvement for ongoing issues.
- Work across several teams to restore service rapidly during service interruption.
- Create tickets from alert messages and work with clients and other business units to achieve established SLAs and analyze events and triages to escalate using established best practices.
- Monitor and work with clients and 3rd party vendors to facilitate data transmissions.
What you will need to have:
- 1+ year(s) of experience with JCL and IBM Mainframe consoles.
- Experience with ITIL ticket systems, BMC Remedy, and/or ServiceNow.
- Experience in IT support-oriented environments with established SLAs.
- Associate's degree in computer science, IT, or a related field, or an equivalent. combination of education, work, and/or military experience.
What would be great to have:
- Experience in job scheduling with CA-7 and Control-M.
- Experience with file transmission protocols, Connect Direct (NDM), and Sterling File Gateway.
Important info about this role:
- This role can only be performed in the states listed.
- This role requires 12-hour shifts with rotating three-day and four-day work weeks.
- The shift hours are 7:00 p.m. to 7:00 a.m. local time.
- In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future.
Perks at work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
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