Join our mission at Hope4Cancer, where your passion for customer service meets purpose! In this key role, you're not just helping customers; you're opening doors to new beginnings for cancer patients seeking alternative treatments. With every call, you have the potential to profoundly impact someone's life journey, providing not just information but hope, support, and guidance.
At Hope4Cancer, we're more than a treatment center; we're a beacon of hope for those exploring life-giving alternatives. Your role goes beyond the typical customer service position - it's a chance to be part of something bigger. If you're driven by the desire to make a meaningful difference, and if you excel in communication, we're looking for you. Help us connect patients with the care they need by joining our Admissions department! Together, we can change lives, one hope-centered conversation at a time!
Job title: Admissions Support Representative
Our website: hope4cancer.com
Summary/Objective
The Admissions Support Representative is responsible for providing support to our patients and to our Admissions Counselors by performing a number of administrative and customer service tasks, ensuring an excellent experience for our prospective patients by providing exemplary service, information, and support.
Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Provide excellent customer service, including motivation, inspiration, feedback and support to prospective patients.
- Prepare treatment plans for potential patients, with accurate pricing and configurations.
- Send treatment plans and other necessary documents to patients.
- Retrieve medical records and other required documents for patients, and upload into patient database.
- Call Leads and Potentials as needed, to follow up on their submissions, or to assist them in completing the steps of our Admissions process.
- Answer initial inquiries regarding our programs and direct them to Admissions Counselors for more detailed conversations.
- Complete daily lists of Leads and Potentials needing to be contacted.
- Create and maintain accurate records in patient database.
- Perform the functions of a support staff to Admissions Counselors and Arrivals Coordinator/Specialist to provide assistance as needed.
- Achieve KPI targets set by Admissions leadership.
- Follow Admissions Team processes and Hope4Cancer company processes.
- Continuously be looking for ways to to learn and improve performance.
- Contribute knowledge and experience as input for the improvement of the Admissions team and processes.
- Expedite the resolution of patient problems and complaints.
- Other duties as assigned.
Requirements
- Excellent customer service and sales skills – by telephone, email, and SMS text
- Medical record management and HIPAA compliance
- Demonstrated ability to communicate and influence effectively across an organization
- Strong ability to multitask
- Attention to detail and problem-solving skills
- Excellent written and verbal communication skills
- Strong organizational and planning skills
Supervisory Responsibility
This position has no supervisory responsibilities.
Reporting
This position reports to the Admissions Manager.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position requires the ability to exert up to 10 pounds of force and occasionally lift and/or move up to 20 pounds. This position requires the person to be able to work at a computer workstation for 8 hours/day or more as required - making phone calls, typing, attending video conference meetings, and communicating orally with clarity with prospective patients.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday for 8 hour shift, from 9am - 5:30pm Central Time (with 30 min lunch), or other schedule as required by Manager. Employee will be expected to participate in weekend shift rotation schedule from 11am to 3pm Central Time on occasional Saturdays, alternating with other staff in the Admissions team.
Location
Hybrid - office and home. Office location is in west Austin area, TX. Please note working hours.
Travel
Occasional travel may be required, e.g. for training or meetings. Travel is expected to be 15% or less of total hours within a year.
Required Education and Experience
- High school diploma or GED.
- Experience in administrative support role for at least 2 years.
- Proven success in customer service and sales
Preferred Education and Experience
- Experience in medical field is an asset
- Experience in telephone sales is an asset
- Fluently bilingual speaking & writing: English & Spanish
Additional Eligibility Qualifications
None.
AAP/EEO Statement
Hope4Cancer provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics.
Discrimination of any type will not be tolerated.
Other Duties
● Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time;
● This description reflects management assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned;
● This job description is subject to change at any time.
Job Type: Full-time
Pay: $23.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Shift:
Application Question(s):
- Why are you interested in this role? Why do you think you'd be a great fit for this role?
- Are you available to work Monday-Friday from 9am - 5:30pm Central Time? (includes 30 min lunch).
Experience:
- Administrative: 2 years (Required)
- Customer service: 2 years (Required)
Work Location: Hybrid remote in Austin, TX 78737