Reporting to the Operations Manager for Special Servicing, this position is primarily responsible for the performance and well managed aspect of the Deceased and Revisions Accounts Handling team within Special Servicing. This role will lead a team and all aspects of the Deceased and Revisions Accounts process which includes but is not limited to onboarding, training, quality, compliance, complaint coaching, reporting, performance management of both external suppliers and internal teams as well as performance business review decks.This position will also create and partner to implement strategies, market shifts and performance adjustments within the Deceased and Revisions team to support our continued effort drive cost efficiencies, performance lift and profitability for Ally.
Position is hybrid. Minimum 3 days in office, with 2 WFH days.