"Tech with a heart—bring your skills to a role that truly makes a difference in hospice care!"
Are you passionate about providing exceptional technical support while making a meaningful impact in the healthcare field? We’re seeking a dedicated Junior Help Desk Specialist to join our team and support the compassionate work we do in hospice care. In this role, you’ll be the go-to person for troubleshooting and resolving technical issues, ensuring our teams have the tools they need to provide the best care possible. If you're ready to blend your tech skills with your desire to make a difference, we’d love to hear from you!
WHY JOIN US: Blue Ridge Care works to optimize the quality of life and well-being for those members of our community affected by aging or dealing with chronic or serious illness. With a mission of brightening life’s journey for all whom we are privileged to serve, and a strategic goal to grow and expand our services to continue meeting the evolving healthcare needs of the community, Blue Ridge is “Caring for life.” Our core values – dignity, integrity, teamwork, innovation, diversity, and excellence – not only reflect our commitment to our patients and families, but also represent our dedication to fostering a diverse and inclusive workplace culture that encourages staff to embrace creativity, work together, practice empathy and compassion with each other, and utilize professional growth opportunities. At Blue Ridge, we call our staff “Future Makers” – everyone contributes to our collective organizational excellence and success, and the continued delivery of the life-changing care and services we provide those we serve.
POSITION SUMMARY
The Junior Help Desk Specialist provides technical support and assistance to end-users, helping to resolve IT-related issues and inquiries. This role involves responding to help desk tickets, troubleshooting hardware and software problems, and providing guidance on technical issues. The Junior Help Desk Specialist works under the direct supervision of the Manager, IT Operations, gaining hands-on experience and developing technical skills while delivering high-quality support services to internal customers.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Assists with HelpDesk tickets and escalate to other team members/departments as needed with a customer service-oriented mindset with a focus on delivering high-quality support and assistance to end-users.
- Conduct the daily operations and maintenance of computers and mobile devices as well as other IT systems including our internal network, internet connectivity, telephone system/voicemail, and printer/copiers.
- Support, configure, and upgrade desktops, peripherals, drivers and desktop applications Provide inventory management for computer systems hardware, software, and end-to-end network connectivity.
- Provides efficient, high quality technical support to internal users to ensure timely response to help desk tickets, resolution of problems, and reporting/escalation of issues related to the systems.
- Supports Technology policies and procedures of the organization by way of systems that will improve the overall operation and effectiveness of the agency.
- Ability to work effectively in a team environment and collaborate with colleagues and stakeholders to resolve issues and achieve common goals.
- Oversees and provides support for our company infrastructure and other off-site work locations.
- Participates in the development of the organization’s plans and programs. Participates in meetings and administrative duties as required.
- Willingness to learn and adapt to new technologies and processes in a dynamic IT environment.
- Possess and develop strong problem-solving skills and the ability to troubleshoot technical issues logically and methodically.
- Communicates IT project status to Manager, IT Operations.
- Competence in Business Productivity Software such as Microsoft Office, Adobe Acrobat and other software as needed and applicable.
- Respects the autonomy and right to confidentiality of all clients.
- Is sensitive to the stressors experienced by staff members in working with Hospice patients and families.
- Seeks opportunities for professional growth, including demonstrating the ability to receive constructive performance feedback.
- Must be a licensed driver with an automobile that is insured in accordance with state or organization requirements and is in good working order. Must be willing to travel the entire service area.
- Other duties as assigned.
EDUCATION AND EXPERIENCE
- High School Diploma or GED required.
- Associate’s degree or technical certification in information technology, computer science, or related field desired but not required.
- Previous experience in a technical support role or help desk environment is a plus.
BENEFITS
- Health Insurance
- Dental Insurance
- Vision Insurance
- Retirement with Company Match
- Paid Time Off
- Paid Volunteer Time
- Thrift Shop Discount
Blue Ridge Hospice is a non-profit, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and patients served.
