Description
Introduction
Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Senior Operations Analyst with HCA Healthcare you can be a part of an organization that is devoted to giving back!
Benefits
HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
- Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
- Free counseling services and resources for emotional, physical and financial wellbeing
- 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
- Employee Stock Purchase Plan with 10% off HCA Healthcare stock
- Family support through fertility and family building benefits with Progyny and adoption assistance.
- Referral services for child, elder and pet care, home and auto repair, event planning and more
- Consumer discounts through Abenity and Consumer Discounts
- Retirement readiness, rollover assistance services and preferred banking partnerships
- Education assistance (tuition, student loan, certification support, dependent scholarships)
- Colleague recognition program
- Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
- Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the HCA Healthcare family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Senior Operations Analyst to help us reach our goals. Unlock your potential!
Job Summary and Qualifications
Position Summary
At Enterprise Technology Architecture, we focus on leveraging technology to accelerate innovation and drive strategic value across the organization. Our work impacts multiple areas, and our solutions directly enable the business to evolve and adapt. The products we create and manage in this team are not just about technology; they are about enabling the broader organization to meet its goals more effectively. Our guiding mission is to harness innovation, align with enterprise architecture objectives, and bring meaningful business value, ensuring that every solution we deliver has a lasting impact.
The Operations Analyst will play a key role in supporting the operations of the Product Innovation and Enterprise Architecture teams. This position is responsible for organizing, project managing, improving processes, and reporting on the portfolio of work within these teams. The Operations Analyst will oversee the creation and implementation of intake processes, reporting structures, and metrics to ensure accountability. Additionally, they will be responsible for managing leadership communications and ensuring that operational activities align with strategic goals.
The role requires a blend of project management, process improvement, and analytical skills, along with the ability to communicate clearly with stakeholders across the organization.
Major Responsibilities:
• Organize and manage the operational flow of the Product Innovation and Enterprise Architecture portfolio, ensuring alignment with portfolio business objectives and strategic goals.
• Develop, implement, and optimize intake processes for new projects and initiatives, ensuring a streamlined approach for work requests.
• Establish and maintain a comprehensive reporting structure to track portfolio performance, including creating dashboards, reports, and key performance indicators (KPIs).
• Ensure metric accountability by regularly monitoring performance, identifying areas for improvement, and providing actionable insights.
• Lead process improvement initiatives, analyzing current workflows and recommending changes to optimize efficiency and effectiveness across the portfolio.
• Support project management efforts by tracking progress, managing timelines, and coordinating with stakeholders to ensure successful delivery of initiatives.
• Serve as the key point of contact for leadership communications, preparing reports and presentations that provide transparency into the status of the portfolio and operational performance.
• Work cross-functionally with teams across the organization to ensure consistency, alignment, and effective collaboration in operational activities.
• Provide ongoing analysis and insights into the portfolio’s operational performance, identifying risks and opportunities for optimization.
• Direct complex projects often involving cross-functional teams and matrix partners; knows when to leverage cross-functional expertise across the organization.
• Lead a continuous risk and issues management process to identify and assess risks and issues occurring in portfolio; works with leaders to develop and manage mitigation measures to minimize exposure to projects and the business.
• Determine the most appropriate mode of communication for any given situation, ensure communication is timely, succinct, and tailored to the appropriate audience.
• Define and track project milestones; develops, maintains and reports on an overall integrated delivery plan.
• Create appropriate project artifacts
• Gather information from multiple sources to assess options and likely outcomes for organizational challenges and opportunities and leads others through this process.
• Demonstrate organizational agility (flexible to take on projects in many business lines).
• Propose recommendations, adjustments and process improvements to achieve success.
• Perform other duties as assigned
• Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement.”
Education & Experience:
• Bachelors degree preferred
• 3+ years of experience in Healthcare required
• 5+ years of experience in Information Technology preferred
• 5+ years of experience in a Project/Change Management role required
• 5+ years of experience in Microsoft Office product proficiency required
Licenses, Certifications, & Training:
• PMP and Agile Project Management and Scrum certification preferred
Knowledge, Skills, Abilities, Behaviors:
• Proven ability to build strong and positive relationships and quickly earn the trust of sponsors and key stakeholders; lead and inspire teams; set direction and approach; resolve conflict; deliver tough messages with grace; execute with limited information and ambiguity.
• Proven ability to navigate a highly matrixed organization effectively.
• Servant Leadership; a leader who considers the needs of the team first
• Excellent written and oral communication capability and presentation skills; persuasive, encouraging, motivating, and inspiring; the ability to listen and understand.
• Exhibits influencing and negotiating skills.
• Displays business and technical acumen.
• Experience with stakeholder management and partnership
• Focused and versatile team player that is comfortable under pressure.
• Proven ability to remove barriers and enable teams to complete objectives.
• Demonstrated, applied experience establishing and delivering complex projects.
• Excellent problem-solving and critical thinking skills.
• Accountable for change management.
• Proven core project management skills including knowledge of project management methodologies, tools, and financials
• Experience with risk and issue mitigation
HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
Be a part of an organization that invests in you! We are reviewing applications for our Senior Operations Analyst opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
