What does a successful Client Service Director for ISO Partner Solutions do at Fiserv?
The Client Service Director for Independent Sales Organization (ISO) Partner Solutions holds a pivotal role in shaping and executing strategies to ensure ISO partners receive outstanding service, tailored solutions, and expert consultation. This role encompasses oversight of Full-Service Providers (FSPs), Wholesale clients, Retail clients and PFACs.
As the leader of a dedicated team of Client Service Advisors (CSAs), you will drive day-to-day portfolio management and consulting initiatives. Your leadership will focus on fostering client growth, enhancing the client experience, and delivering exceptional value at every touchpoint.
What you will do:
- Develop and execute strategies to deliver high-touch service and tailored consultation to ISO partners, fostering strong relationships and client satisfaction.
- Lead, mentor, and manage a team of Client Service Advisors (CSAs), driving performance excellence and professional growth.
- Oversee the delivery of portfolio management and solution consulting services, ensuring alignment with client needs and business objectives.
- Continuously refine standard operating procedures to drive operational efficiency and optimize service delivery.
- Respond to client inquiries and resolve escalations with a proactive and solutions-focused approach.
- Identify and direct client education initiatives to address training needs, strengthen engagement, and promote service adoption.
- Partner with internal Shared Services teams to enhance service delivery processes and achieve greater efficiencies.
- Act as a key leadership contact for ISO Partner Solutions, serving as a trusted advisor to the broader ISO base and within the Fiserv leadership team.
What you will need to have:
- Bachelor's degree in a relevant field or equivalent military experience.
- 10+ years of experience in client service management within the financial technology industry.
- 5+ years of demonstrated expertise in leading and fostering the growth of high-performing professional client service teams.
- Proven history of client-centric leadership, consistently driving client growth and ensuring satisfaction through strategic focus and engagement.
- Excellent problem-solving and analytical skills backed by measurable results.
What would be great to have:
- 5+ years of experience in portfolio management and solution consulting.
- Familiarity with ISO partners, including Full-Service Providers, Wholesale clients, and Retail clients.
- Proven ability to deliver innovative solutions and drive measurable process improvements.
Important info about this role:
- We’re better together. This role is fully on-site.
- To be considered, you must be legally authorized to work in the U.S. without need for sponsorship now or in the future.
- This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
- All offers of employment are contingent on standard background checks.
Perks at Work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
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