Client Technical Support Professional

Fiserv • Full-time • Frisco, Texas, United States • 2d ago

What does a successful Client Support Specialist do?

To be a successful Client Support Specialist, we need a highly motivated individual, with strong analytical and technical skills, to solve complex application and configuration issues for Fiserv's Portico clients. You will be responsible for addressing support inquiries on a problem-to-solution level through troubleshooting, collaborating with different teams, managing client expectations, and accurately documenting root cause analysis.

What you will do:

Respond, investigate, and resolve production application system issues for clients via phone call and tickets, following documented procedures and solutions
Analyze custom product configurations and settings to enhance product performance or functionality
Escalate and engage other support groups when necessary to meet service targets for resolution quality and timeliness
Accurately and concisely document production support issues for root cause analysis and operational/management reporting
Prioritize case load based upon client urgency and impact while maintaining client expectations, ensuring a superior client experience

What you will need to have:

Bachelor’s degree or technical equivalent, with relevant experience
2+ years of Client Support experience
Flexibility in work hours, including an on-call rotation

What would be great to have:

Customer Service experience in a Credit Union
Troubleshooting/Strong problem-solving skills
Eager to learn

R-10355994

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