What does a successful Hardware Sustaining Engineer do at Fiserv?
Hardware reliability is critical to keeping our merchants up and running. You’ll play a hands-on role in maintaining and improving the hardware for our smart payment terminals and POS devices, ensuring seamless transactions for billions of dollars in payments. From field failure analysis to system verification and supply coordination, you’ll drive key initiatives that enhance product quality, ensure continuous supply, and solve complex technical challenges in production and the field. If you're passionate about improving hardware reliability and ensuring seamless payment experiences, we'd love to hear from you!
What you will do:
- Lead field failure analysis by coordinating evaluations, managing field returns, and driving corrective actions with global teams.
- Establish extensive reliability testing to capture real-world corner cases and improve hardware quality.
- Track and analyze field metrics like Annual Failure Rate (AFR) and Annual Transaction Rate (ATR) to reduce device swaps and returns.
- Develop and manage a global network of repair centers, defining repair and refurbishment processes with clear data reporting.
- Use insights from failure analysis to inform new product definitions and drive long-term hardware improvements.
What you will need to have:
- Degree in Electrical Engineering, Mechanical Engineering, Computer Science.
- 7+ years of experience in hardware systems, preferably in high-volume consumer electronics.
- Strong data analysis skills to identify trends in field reliability reports and set priorities.
- Expertise in design verification, reliability testing, and regulatory compliance.
- Proven track record of shipping products and driving hardware updates with offshore manufacturers.
- Hands-on experience troubleshooting digital, analog, and power-related designs at both the component and system level.
- Knowledge of wireless mobile device hardware, including displays, batteries, sensors, and communication protocols (3G/4G/LTE, Bluetooth, Wi-Fi).
- Proficiency with electronics test equipment and RF measurement tools.
Important info about this role:
- We’re better together. This role is fully on-site.
- In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship now or in the future.
- This Position will require international and domestic travel (maybe once a quarter).
R-10355212
