If you’re passionate about innovation and love working in an environment where you can constantly improve and adopt new technologies to drive business results, then Nationwide’s Information Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.
This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.
Are you a passionate leader with a strong technical background? Technology Corporate, Workplace Collaboration has an exciting opportunity just for you!
We are seeking a highly skilled and passionate leader to oversee our Exchange email systems, mobile offerings, Microsoft Teams, web conferencing, and other critical collaboration tools.
The ideal candidate will have a deep understanding of email and calendaring systems, with a proven track record of maintaining seamless communication and efficient scheduling across large organizations. This role involves managing high SLA metrics for incident and request handling.
Additionally, the candidate will enhance mobile capabilities, support legal and regulatory compliance, and contribute to the development of AI-driven solutions. Strong leadership, strategic planning, and team development skills are essential to inspire and elevate the performance of the entire team.
This role will be filled in a hybrid capacity, with in-office collaboration in our Columbus, OH office
Compensation Grade G5
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Job Description Summary
If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you!
The Technology Engineering Manager manages a staff of infrastructure engineers who analyze, design, develop and implement hardware/software. You’ll determine hardware/software systems requirements; lead systems hardware/software design; plan projects; and establish priorities. You’ll also coordinate with other managers to integrate projects with other systems hardware/software. As a people leader, you have responsibility for project deployment, career development, performance management and pay determination. You also may have the opportunity to mentor associates on other teams.
Job Description
Key Responsibilities:
Manages a staff that delivers on build and operational (build and run) components for the product(s) aligned to a technology area, such as but not limited to, consulting, managing and development of new products, upgrade/patching efforts, annual budgeting, efficiency efforts, etc. and the function responsible for driving a competitive unit cost through efficient product lifecycle.
Responsible for applying secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.
Leads a team accountable for product delivery and the first line of defense for risk and security management.
Assigns and allocates roles, in partnership with the Technology Product Executive, based on capacity and demand (finance, marketing, etc.).
Responsible for the design, development, modification and implementation of products and processes to aid in the overall product lifecycle and operational metrics.
Manages a staff who is accountable for product management across platforms (on-premise, off-premise and across premises) by providing engineering support for products/processes to improve productivity and reduce cost.
Demonstrates user empathy by partnering with user advocates to understand and incorporate user sentiment.
Understands and manages team skill maturity in context of effective product management.
Oversees vendor management/relationships and sourcing, in collaboration with Technology Product Manager.
Drives release cadence and business feature alignment leveraging automation to drive speed and actively drives continuous process improvement activities including Lean, process/product innovation, quality, cost reduction and other initiatives.
Leads people through guidance and support on the execution of work; management of associates including but not limited to performance management, salary planning, training, development, workforce planning, hiring, and disciplinary actions; and attracts, hires, engages and develops the team through impactful recruitment, coaching and feedback.
Participates in strategic initiatives/planning for core products including products that cross Technologies.
Develops and manages project budgets and deployment, including training and development of personnel.
May perform other responsibilities as assigned.
Reporting Relationships: Reports to Director/AVP, Technology Engineering Manager/Technology Product Manager; responsible for direct management of three or more Technology professionals.
Typical Skills and Experiences:
Education: Undergraduate studies in computer science, management information systems or a related field is strongly preferred.
License/Certification/Designation: Technology certifications or designation are not required, but encouraged (i.e.: AWS, Azure, scripting and development languages, delivery methods, security).
Experience: Eight years knowledge of operational management concepts and techniques. Experience leading multiple teams and assets across various technology platforms. Three years of management experience is preferred. Experience with concepts and solutions: IaaS, PaaS, SaaS and package solutions.
Knowledge, Abilities and Skills: Demonstrated knowledge of project management concepts and techniques. Extensive knowledge of budgeting and financial analysis concepts and techniques. Ability to develop, implement and present application development strategies.
Must have the ability to manage a staff. Must have strong analytical and decision-making skills. Must possess interpersonal savvy and well-developed leadership ability. Must be able to perform financial and risk analysis. Must possess negotiation skills. Must have strong oral and written communication skills to interact with all levels of associates, senior management and vendors.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.
Values: Regularly and consistently demonstrates the Nationwide Values.
Job Conditions:
Overtime Eligibility: Exempt (Not Eligible)
Working Conditions: Normal office environment. Non-standard or extended work may be required based on project needs. Some travel may be required.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Benefits
We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.
Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.
