Description
Looking for an opportunity to make an impact?
Unleash your potential at Leidos, where we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer’s success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.
If this sounds like an environment where you can thrive, keep reading!
The Digital Modernization Sector brings together our digital transformation and IT programs, allowing us to better serve our customers through scale and repeatability.
- https://www.leidos.com/capabilities/digital-modernization
We are seeking a talented and energetic candidate to work with the best and brightest employees around the country in creating innovative all-encompassing solutions for our programs. You will work in a fast-paced and diverse environment, enjoy flexible work arrangements, and will have a management team that encourages your career development and growth. In this role, you will gain many intangible skills, such as time and task management, critical thinking and problem solving, the ability to communicate complicated problems in a concise manner, as well as solve complex problems using available tools.
Leidos is seeking an experienced leader to oversee mission & corporate operational support across NASA. The NIOC Manager is a vital position responsible for overseeing the NASA planning and real-time execution of mission operations. This experienced manager directs a team of Engineers and Communications Operators to ensure that the mission meets its goals, requirements, and deadlines.
The ideal candidate for this role possesses strong leadership skills and has experience in leading teams in complex environments. They should also have excellent organizational skills, including the ability to track progress and meet objectives.
Primary Responsibilities:
This role demands a dynamic leader ready for change and capable of operating within a complex environment. The successful candidate will provide crucial support to the AEGIS Enterprise Services Director, driving the development and successful launch of a comprehensive Enterprise approach structure that aligns with customer strategy and goals.
• The NIOC Manager will use their expertise to assist in the design and implementation of the Incident, Problem, and Change Management structure within the Operations environment and across various service areas.
• Collaborate with various stakeholders to translate customer and business needs into a strong learning strategy across the Enterprise.
• Oversee the development of detailed learning tasks tailored to the organizational structure.
• Lead a team of professionals and work closely with cross-functional teams to ensure effective incident management, problem resolution, and availability of critical systems and services.
• This is a strategic leadership role, where you will play a crucial part in establishing and maintaining robust incident and problem management processes to minimize the impact of incidents and optimize service availability.
• Establish escalation procedures, manage critical incidents, and implement continuous improvement initiatives.
• Problem Management: Partner with Service Line Leadership to enhance the problem management practice, driving the identification, analysis, and resolution of underlying problems to prevent recurrence of incidents.
• Process Development: Develop and refine incident, problem, and availability management processes, frameworks, and best practices.
• Team Leadership: Lead and mentor a team of incident, problem, and availability management professionals, providing guidance, support, and professional development opportunities.
• Continuous Improvement: Drive a culture of continuous improvement by identifying opportunities to enhance incident, problem, and availability management practices.
• Collaborate with telecommunication carriers, suppliers, and other NASA service providers to ensure Incident, problem, and availability management processes are integrated consistently.
Basic Qualifications:
• Typically requires a BA/BS or equivalent experience and 8+ years of prior relevant experience or Masters with 6+ years of prior relevant experience. Generally has 4+ years of experience supervising or leading teams or projects.
• Requires broad management and leadership knowledge to lead project or operations teams. Typically has advanced knowledge and skills within a specific technical or professional discipline with broad understanding of other areas within the function.
• Experience with the Incident, Change, and Problem Management service management systems.
• Attention to detail and ability to handle crisis situations.
• Ability to apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high-risk.
• Ability to work as part of a team which may be virtual, global, and/or multi-functional.
• Strong interpersonal communications skills with both peers and customers.
• Strong leadership skills
• Solid technical background in IT operations.
Clearance
• Secret clearance (required)
Original Posting:
March 24, 2025
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $126,100.00 - $227,950.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
