What does a successful UX Design Manager do?
As a UX Design Manager, you will play a pivotal role in revolutionizing how users interact with our financial technology products, which include web and mobile softwares and embedded UIs on payment hardware. You will lead a team of UX designers and researchers, working closely with cross-functional partners, including product management, engineering, business, marketing, and finance. Your focus will be on creating user-centered designs that enhance the overall customer journey and meet business objectives.
You Are the Kind of Person Who
Understands the intersection of research, design, technical development, and business strategy.
Is passionate about seeing projects through from inception to launch and beyond.
Thrives in a collaborative, agile environment and enjoys working with cross-functional teams.
Is flexible, open to feedback, and committed to achieving the best possible outcomes for users and the organization.
What you will do:
Lead the UX design and research process end-to-end.
Collaborate with stakeholders to influence strategic decisions and establish a design vision that aligns with business goals.
Conduct user research to gain insights into customer behavior, ensuring designs are based on user needs.
Develop low- and high-fidelity mockups, wireframes, and prototypes that communicate design concepts effectively to both technical and non-technical audiences.
Iterate on designs based on user feedback and analytics, fostering a culture of continuous improvement within the UX team.
Mentor and guide junior designers, fostering their professional growth and ensuring alignment with Fiserv’s business goals.
What you need to have:
What would be nice to have:
Degree in Design, Human-Computer Interaction, or a related field.
Experience in the Financial Technology, Payments, Banking, or Financial Services industry.
What We Offer
Opportunity to have a significant impact on product direction and user experience.
Collaborative and supportive work environment that fosters innovation and professional growth.
Opportunity to build the UX design process from the ground up, establishing best practices and frameworks for a growing team.
*Please submit a portfolio of relevant projects with your application.*
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