What does a successful Senior Training Specialist do at Fiserv?
The Partner Solutions Learning Organization at Fiserv develops, commercializes, and delivers training programs to external partners and internal associates. As a Senior Training Specialist, you will provide instruction on Fiserv tools, protocols, and procedures through tailored curriculums, live and recorded sessions, and creating concise collateral. You will collaborate with peers and partners to identify knowledge gaps and enhance the quality of resources.
Additionally, you will work directly with our partners to increase Fiserv solution awareness and share best practices. This role is crucial for the success of our Independent Sales Organization (ISO) partners, Full-Service Provider (FSP) Partners, Payment Facilitators (PFAC), and internal sales, service, and implementation teams. You will also work with other training specialists, internal peers, and subject matter experts to meet the highest standards in client education.
What you will do:
- Partner with your team, product owners, sales, and operational teams to support overall client education and training needs.
- Work with shared-services teams across the organization to deliver enhanced training and educational resources.
- Serve as a champion for client needs, promoting a client-focused culture and ensuring their voices are heard.
- Solicit feedback from Client Service Advisors (CSAs) to create professional development and learning initiatives that support the growth and skill enhancement of Fiserv associates.
- Collaborate cross-channel and departmentally, including with product managers, to gather information and insights to create training programs and content.
- Develop and execute strategies for product commercialization, including creating materials and resources to support the successful launch and adoption of new products.
- Train and communicate a wide range of topics, including Fiserv procedures, protocols, tools, operational areas (e.g., settlement, disputes), and industry trends.
- Engage in continuous learning opportunities, e-learning tools, and technologies to further develop skills and knowledge, and adapt to varying scheduling needs and diverse training topics.
What you will need to have:
- Bachelor's degree and or equivalent military experience.
- 5+ years of experience in a client-facing relationship role.
- 2+ years of experience delivering training sessions to various audiences.
- Experience working with multiple clients to understand their needs.
- Strong industry knowledge.
- Travel 30% of time.
What would be great to have:
- Knowledge of Fiserv processes, platforms, and tools, including but not limited to Omaha and North Platforms, boarding and account maintenance, Clover hardware, AccessOne navigation & functionality, Merchant Manager & 3270, FDPOS Management
- Excellent communication, interpersonal, and presentation skills.
- Passion for learning and teaching.
Important info about this role:
- We’re better together. This role is fully on-site.
- To be considered, you must be legally authorized to work in the U.S. without need for sponsorship now or in the future.
- This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
- All offers of employment are contingent on standard background checks.
Perks at Work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
R-10353991
