Are you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their retirement? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.
In this role, you will handle complex and exception processing, support quality checks, and prepare and submit plan agreements and regulatory forms. You'll be responsible for creating and uploading annual plan reviews, administering basic plans, and acting as the gatekeeper for customer communications.
Additionally, you'll assist in identifying business needs, managing specific processes, and providing training and onboarding for new hires. Your analytical skills and attention to detail will be crucial in conducting research, performing quality control functions, and ensuring compliance with regulations.
This position offers a unique opportunity to make a significant impact on our annuity and life business while advancing your career in a supportive and innovative environment.
This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.
Role will be filled in Columbus and current remote associates will also be considered.
(Internal Use Only: D2 Pay Band)
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Job Description Summary
Join Nationwide's dynamic Financial Services team as a Financial Services Analyst and become an integral part of a forward-thinking organization committed to excellence and innovation. Our team values collaboration, continuous improvement, and a customer-centric approach, ensuring that we deliver top-notch financial solutions and services. As a member of our team, you'll have the opportunity to work with industry experts, leverage cutting-edge technology, and contribute to meaningful projects that drive our business forward.
Job Description
Key Responsibilities:
Provides prompt efficient service for assigned product and/or service center internal and external customers. Designs and administers plans funded by all types of investments, with investment direction provided by trustee(s) and/or plan participants. Coordinates full communication between contract holders, producers, and with internal Nationwide departments.
The following duties cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
1. Prepares all materials to propose, sell, and establish new plans and set up appropriate records: proposal illustrations, trust agreements, IRS determination reporting, employee communications and client administrative guide, census and plan information on system.
2. Follow-up with appropriate internal administrative areas for completeness and accuracy of the end policy/account product.
3. Reviews and approves requests for withdrawal, exchanges, deposits, annuity purchases, and contract cashouts. Requests additional information when necessary.
4. Compiles management information such as contract and sold case activity as needed by internal management.
5. Communicates with customers, sales force, other departments, regional and/or field offices and other industry companies through oral and written communications. Maintains appropriate records.
6. Approves and processes business in accordance with government regulations, contract provisions, and internal procedures and controls.
7. Provides quality customer service by demonstrating and understanding customer needs and emphasizing timely responses.
8. Researches and corrects errors.
9. Demonstrates the initiative and flexibility to identify situations that require exception processing and seek alternatives from more experienced personnel.
10. Responsible for research and drafting of written responses to NASD and Nationwide formal complaints.
11. Performs other duties as requested.
Job Requirements:
Education: High school studies. Undergraduate studies desirable. Participation in technical coursework such as LOMA, CLU, ChFC desirable. NASD series 6 and/or 26 preferred, and may be required based on assigned product/line-of-business or distribution system.
Experience: Four years work experience. Work experience with undergraduate studies preferred.
Knowledge: General office practices, customer service, and office equipment. Information systems and insurance/financial services industry practices (i.e. annuities, mutual funds) preferred. Basic mathematics, familiarity with office filing systems and record keeping procedures, and problem-solving techniques. Basic knowledge of contract law and the tax ramifications.
Skills: Ability to prioritize own work within standards. Effective written and oral communication skills to interact with customers, team members, and management. Decision making skills necessary for customer contacts.
Ability to identify and evaluate problems and analyze customer inquiries and determine the appropriate action. Decision making skills necessary for problem identification and correction. Ability to coordinate and conduct, direct or lead a project or the training of team members. Proven ability to operate a CRT and PC.
Working Conditions/Physical Requirements: Normal office environment. Normal office environment (high volume of telephone calls, extensive CRT usage) with minimal physical requirements. Must be available to work overtime (non-exempt position) outside of regular office hours as needed and Nationwide holidays that the New York Stock Exchange is open.
ADM/NFSS
Job Description:.
Benefits
We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.
Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.
