What does a Relationship Manager do at Fiserv?
As a Relationship Manager, you will be the main point of contact and information resource for our clients, as well as for sales support, marketing, and management, regarding ongoing operations. You will develop and implement account plans that effectively drive incremental Fiserv revenue through the creation of profitable deal structures and the establishment of innovative partnerships. You will collaborate closely with large retail clients, managing merchant products and solutions across various areas including Acquiring, Encryption/Tokenization, Debit Routing, Fraud Mitigation, Gift Card Solutions, Biller Product offerings, Output Solutions, and Omnichannel solutions. Your effective management of these client relationships and product portfolios will significantly contribute to Fiserv’s growth and success.
What you will do:
- Establish strong, long-term relationships with major retailers.
- Identify and build a pipeline of revenue-generating opportunities through strategic partnerships.
- Lead partnership retention through managing contract renegotiations and renewals in order to achieve profitable outcomes for Fiserv.
- Cultivate and enhance relationships across multi-level teams within client organizations to identify and implement solutions to generate revenue growth and expansion opportunities.
- Increase the Likely to Recommend score by cultivating deep strategic partnerships.
- Achieve the assigned sales quotas by successfully renewing contracts and selling a range of products and services to the assigned client portfolio, collaborating with subject matter experts in product sales.
- Manage customer retention through proactive communication, diligently following up on outstanding issues, and conducting professional contract negotiations.
What you need to have:
- Bachelor's degree in business administration or a relevant field, or an equivalent combination of education, work, and/or military experience.
- 7+ years of sales, relationship management, business development and negotiation experience.
- 7+ years of experience working with major retailers.
- 7+ years of experience managing, growing relationships, and implementing cross-functional strategy to drive revenue growth with large clients.
- Must reside in or be able to commute to the New York area.
- Availability to travel domestically up to 60%.
What would be great to have:
- Knowledge of Fiserv systems is helpful, including Salesforce or similar eCRM tool.
- Ability to influence and work collaboratively across teams within and outside the organization.
- Proficient in sales and negotiating techniques, with a proven track record of closing deals.
- Strong analytical and critical thinking skills with a focus on metrics for client strategy.
- Highly customer-focused and results-driven, with the capacity to handle multiple initiatives simultaneously.
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