What does a successful Research and Dispute Business Operations Analyst do at Fiserv?
A Research and Disputes Business Analysis Professional at Fiserv excels in several key areas, including a profound understanding of payment processing, disputes, transaction recoveries, and relevant regulations. They are adept at analyzing data, identifying trends, and providing actionable insights tailored to client needs. Effective problem-solving and stakeholder communication skills are paramount, ensuring that findings and recommendations are presented clearly and persuasively to both internal and external parties. Day to day expectations include project meetings, testing and implementing scripts, documentation writing and project documentation updates.
What you will do:
• Manage projects related to system installations and client files.
• Create and maintain project documentation.
• Define requirements and work with development teams on mandated projects.
• Test and validate project changes before and after implementation.
• Manage project issues and ensure corrections before implementation.
• Communicate weekly testing and implementation results for all projects.
• Communicate rule enhancements and support testing.
• Handle pricing and billing tasks, including feedback review and billing accuracy.
• Update clients on industry changes, important alerts, and updates.
What you will need to have:
• 5 years of experience in business analysis, dispute resolution, or a related field, preferably within the financial services industry.
• 2+ years experience in managing multiple projects and tasks.
• 2 + years knowledge of chargeback processes, billing systems, and industry-specific regulations.
• 2+ years proficiency in using CRM systems, data analysis tools, and Microsoft Office Suite.
What would be great to have:
• Bachelor's degree in business, finance, or a related field.
• Industry certifications including Visa and chargeback, which validate expertise and commitment to the field.
• Excellent communication, presentation abilities and attention to detail.
• Project management course completion.
Perks at Work:
• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
Important info about this role:
• In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship now or in the future.
• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
• All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
• We are better together. This is an on-site role.
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