What does a successful Director Product Manager do at Fiserv?
You will hold responsibility for driving market requirements for Fiserv’s Gift Solutions team and to be the SME interface to clients, sales, and operational teams to identify business requirements, partnerships, and to consult based on subject matter expertise in the stored value closed loop industry. You will be required to have daily interaction with cross functional internal teams and clients to identify and lead product strategy and development, partnering with technical teams to identify and build features and functionality that stored value market needs and ultimately increase revenue and client satisfaction.
We are looking for a dedicated AI Product Manager to lead the development of our next generation of data and AI products.The successful candidate will be responsible for crafting the product strategy, guiding the product development teams, and ensuring the alignment of product features with strategic business goalsThis role demands a strong analytical mindset and a deep understanding of AI technologies, coupled with the ability to work effectively across teams to launch products that are innovative, customer and user-centric, and commercially viable.
Collaborate with stakeholders across engineering, legal, security, and customer-facing teams to gather and prioritize product requirements, translating them into detailed user stories and specifications.
Manage the product development lifecycle from concept, design, testing, and production deployment, and product commercialization.
Lead development of tools that deliver intuitive, digestible insights across device, web, and mobile platforms.
Competitive Insights for Merchants
Deliver competitive benchmarks that highlight trends in pricing, product mix, customer behavior, and operational efficiency.
Ensure these insights are delivered in a privacy-compliant, easily consumable, and actionable way, empowering merchants to make smarter decisions without needing deep analytics expertise.
AI Platform Strategy & Execution
Oversee cross-functional AI initiatives, collaborating with Data Science, Engineering, and Fiserv stakeholders.
What you'll need to have:
Product Management Expertise: Experience defining a product vision, developing roadmaps, managing product lifecycles, implementing monetization frameworks, and determining pricing models for data, AI products and platforms.
Experience with Data and AI Product Design Frameworks: Familiarity with design patterns and best practices specific to AI products, including usability, interpretability, reliability, human-machine teaming and collaboration and MLOps and the AI model development lifecycle.
What is nice to have:
Experience working in an industry where AI is actively applied, such as retail, finance, paymentsor tech, is highly desirable.
Technical Background: While not mandatory, a technical background in analytics, data science, data engineering, applied research, or a related field is advantageous
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