What does a successful Integrated Partner Manager at Fiserv do?
As part of the Cardconnect Integrated Partner Team, you will be responsible for the ongoing sales and support of software solutions that are integrated to CardPointe’s Gateway solutions. You will be responsible for collaboration across multiple teams, both internal and external, to drive successful integrated partnerships.
What you will do:
Recruit New Partners: Collaborate with sales agents and ISOs to identify and recruit new software solutions for conversion to the CardConnect platform.
Partner Training & Enablement: Train agent partners and assist with training new partners on CardConnect systems, solutions, and value-added services, focusing on effective collaboration.
Promote CardConnect Solutions: Highlight CardConnect solutions in-depth with prospective partners' executive teams to solidify partnership opportunities.
Client Engagement & Solution Roadmapping: Engage directly with clients during integration sizing and requirements definition to map out solution roadmaps.
Cross-Functional Collaboration: Partner closely with internal product, sales, engineering, and support teams to deliver excellent client experiences.
Manage Integration Projects: Orchestrate calls and resources to support ongoing integration projects and maintain steady communication among all parties.
Partner Relationship Management: Maintain communication with existing partners regarding new features and additional revenue-generating opportunities, and promote partner solutions to mutual clients for retention.
Optimize Partner Onboarding & Health: Transform the integration partner onboarding process to improve "time to first transaction" and define/measure the health of integrated partners while continuously improving efficiency and client experience.
What you will need to have:
3+ years of experience leading a portfolio of technical work – preferably in client implementations.
3+ years of experience handling client escalation with ability to perform technical troubleshooting.
3+ years of experience client-facing functions, with preference for direct negotiating experience.
3+ years of experience in CRM tools, specifically Jira, Confluence, and Salesforce.
Bachelor’s degree in computer science, Business, or a related field and/or equivalent military experience.
What would be great to have:
Experience providing technical support and troubleshooting assistance to resolve issues with payment processing systems.
Knowledge of payment processing flows and parties involved in the lifecycle of a transaction.
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