What does a successful Technical Project Specialist do?
As a Technical Project Specialist at Fiserv, you play a critical role in ensuring the success of our new client implementations within Bank Solutions. You will be responsible for installing new products or updates, providing technical product training, and supporting clients throughout the implementation process. Your expertise and dedication help us deliver outstanding financial services experiences.
What you will do:
- Perform remote and/or on-site software installations and deployments.
- Provide follow-up product support and troubleshooting via telephone, email, and web-based contact channels.
- Submit requests to various teams to build and configure the product/environment for the client.
- Deliver professional and timely client communications regarding project updates, support items, and product implementation services.
- Track, organize, and document all product implementation and support-related activities thoroughly.
- Assist with the creation and maintenance of technical documentation (hardware/software requirements, end-user information, internal procedures).
- Develop and maintain full knowledge of Fiserv products and services while staying abreast of industry trends and best practices.
What you will need to have:
- Degree in Computer Science, Management Information Systems, Information Technology, or related field and/or equivalent military experience.
- 2+ years of experience with customer service, completing customer-facing implementations, or experience in the IT service industry.
- 2+ years of experience with Microsoft Windows Workstation and Server operating systems, physical and virtual environments.
- Basic understanding of data communications and LAN/WAN, including TCP/IP communication, IP Addresses, IP Subnets, and NAT.
- Ability and willingness to travel up to 20%, as needed.
- Ability and willingness to work evenings and weekends occasionally, as needed.
What would be great to have:
- Strong analytical problem-solving ability.
- 3+ years of experience in reviewing and interpreting data within log files.
- 3+ years of experience troubleshooting network communication issues using tools like Wireshark or similar products.
- Excellent verbal and written communication skills (internal and client-facing).
Perks at Work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
Important information about this role:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
- In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.
- This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
- All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
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