What does a great (Accounts Receivable Representative) do?
• Collect via telephone in a call center environment manually or utilizing an automatic telephone dialing system, to contact merchants in regards to their outstanding accounts.
• The accounts are collected in compliance with all applicable regulations and internal performance standards in order to meet or exceed personal and/or departmental objectives.
• Establishes rapport with merchant in order to overcome objections and negotiate payment of the debt.
• Documents all discussions and actions in a tracking system or database. Confirms payment arrangements and finalizes call.
• Confirm payment arrangements and finalize call.
• May work on special projects as assigned.
Basic Qualifications for Consideration:
• High School Diploma or equivalent. Minimum of two years of customer service experience, preferably in a collection or call center or sales environment.
• Strong verbal communication skills must be demonstrated along with a professional telephone manner in order to communicate effectively with business owners.
• Knowledge of applicable regulations preferred.
• Experience with computer systems and accessing information to provide to data to clients.
• Must have an excellent work history with a strong record of job stability.
Preferred Skills, Experience, and Education: Previous work experience in industries ranging from payment processor collections, bank collections, credit card collections, mortgage collections, medical collections, commercial collections, etc.
Who We Are: The Merchant AR Collections department collects on commercial accounts for debt owed to Fiserv and its affiliates. Our agents make outbound collection calls via a manual or dialing process. We collect within boundaries of all applicable collection laws. Performance goals as outlined at the beginning of the measurement period must be maintained.
Fiserv is an Equal Opportunity Employer/Disability/Vet.
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