What does a successful Implementation Project Manager do?
As a successful Implementation Project Manager at Fiserv, you will ensure predictable, consistent, and successful project delivery. You will work directly with clients, managing the project management responsibilities to deliver credit card processing solutions for our existing Optis clients. By scheduling and coordinating key activities with other Fiserv partners, departments, external vendors, and the client, you will ensure a seamless and timely installation process that meets client requirements.
What you will do:
- Act as the primary project contact for clients and internal groups on client-related development, testing, implementation readiness, and final implementation.
- Provide continuous project feedback and status updates to key stakeholders.
- Develop project plans and related task lists as necessary.
- Manage multiple implementation tasks with other internal groups to ensure project completion in accordance with client requirements.
- Develop and maintain professional client relationships, managing expectations with respect to live dates and other key timelines.
- Provide occasional after-hour support for client implementations.
- Work with resource managers to create capacity plans and resource forecasting.
- Represent the department for internal special projects with partners.
What you will need to have:
- 4+ years of experience in project management using Agile methodologies.
- 4+ years of experience in an implementation capacity or environment.
- Bachelor’s degree in a related field or equivalent work and/or military experience.
What would be great to have:
- 4+ years of experience in client services relationships.
- 4+ years of experience in the financial industry, handling installations or project management.
- 4+ years of experience in developing detailed project documentation and standards.
- 4+ years of experience with file transmissions, JCL, Sterling File Gateway.
- 4+ years of experience with credit platform installations or project management.
- Knowledge and experience with MS Office Suite (Excel, Outlook, and Word).
Perks at Work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
Important information about this role:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and lead to stronger productivity.
- In order to be considered, you must be legally authorized to work in the U.S. without the need for sponsorship, now or in the future.
- This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
- All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
#LI-BS1
R-10365081
