Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you'll do
The Technical Consultant (TC) at Docusign is a customer-facing expert who designs and deploys technical solutions. This role requires understanding complex business requirements to guide customers and partners in implementing the Docusign Agreement Cloud and eSignature solutions. The TC ensures project success by either deploying out-of-the-box connectors or providing deep knowledge of Docusign APIs for custom integrations. By facilitating communication between all stakeholders, the TC drives projects to a successful outcome. Ultimately, this position is crucial for the accelerated adoption of the DocuSign platform and the overall success of the Professional Services team.
This position is an individual contributor role reporting to the Regional Delivery Manager - India.
Responsibility
- Develop solutions for customers’ Agreement Cloud platform deployment using a variety of technologies
- Be a trusted leader to work closely with internal and external resources to manage customer expectations as well as removing roadblocks for successful projects resulting in high customer satisfaction
- Work with Engagement Managers to scope additional use cases to enable strong adoption, renewal, and upsell
- Support organization initiatives to enhance and expand our team’s knowledge and our services offerings
- Produce and manage client-facing documentation per Docusign’s implementation methodology
- Innovate and develop new solutions leveraging cloud technology, along with the entire stack of Docusign Agreement Cloud solutions
Job Designation
Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 3 days per week; may vary by team but will be weekly in-office expectation)
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What you bring
Basic
- Bachelor’s degree in Computer Science or equivalent
- 5+ years experience working directly with customers to understand business needs and applying technology solutions to their requirements
- Demonstrated software development, advisory, and consultative expertise, specifically with SaaS technologies including XML (WSDL), REST, SOAP, Publisher/ Listener architecture, and software technology including .NET, Java, PHP, Ruby, etc
- 5+ years product/custom engineering development experience, working with code (C++, C# or Java, etc.), with SaaS products/platforms
Preferred
- Technical expertise with common SaaS platforms such as Salesforce.com as well as associated managed packages
- Salesforce Apex programming expertise
- Demonstrated design/build experience with cloud-based architecture
- Experience in .NET / Java development and deployment toolkits, Azure/AWS cloud
- Experience leading larger projects with multiple workstreams, resources, products
- Experience in developing API middleware (such as Mulesoft)
- Excellent written and verbal communication skills
- Ability to identify and resolve ambiguity
Life at Docusign
Working here
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.
Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.
Applicant and Candidate Privacy Notice
#LI-Hybrid #LI-SL2
