If you’re passionate about innovation and love working in an environment where you can constantly improve and adopt new technologies to drive business results, then Nationwide’s Information Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.
About the Role
We are seeking a skilled and detail-orientedQuality Engineerto join the Customer Solutions BSA is support of Customer Interactions and Journey Data Management. This team is responsible for capturing and optimizing customer interactions across digital journeys, enabling seamless orchestration and actionable insights through advanced analytics.
In this role, you will design and execute comprehensive test strategies that ensure the reliability, performance, and quality of our customer-facing platforms. You will applyrisk-based testing principles, leadperformance testing efforts, and work with modern tools and technologies includingAPIs, Kafka, Postman, SQL Server, Talend and Tricentis Tosca.
Key Responsibilities:
Develop and maintaintest strategiesaligned with customer journey and orchestration goals.
Applyrisk-based testingto prioritize test coverage based on business impact.
Design and executeperformance and load testingscenarios to validate system scalability and responsiveness (e.g., JMeter, LoadRunner).
ConductAPI testingusing tools likePostman, ensuring robust integration across services.
Validate data flows and messaging throughKafkato ensure accurate customer interaction tracking.
Maintain Tricentis Toscafor test automation suite to validate business requirements are met.
Collaborate with developers, analysts, and product managers to ensure quality across the customer experience lifecycle.
Track and report defects, test coverage, and quality metrics to stakeholders.
Qualifications:
Bachelor’s degree in Computer Science, Engineering, or related field.
3+ years of experience in software quality engineering or testing roles.
Hands-on experience withAPI testingand tools likePostman.
Familiarity withKafkafor event-driven architecture testing.
Proficiency inTricentis Toscaor similar test automation platforms.
Strong understanding ofrisk-based testingandperformance testingmethodologies.
Experience with Agile development and CI/CD pipelines.
Excellent analytical, communication, and problem-solving skills.
Why Join Us?
Work on impactful projects that shape the customer experience.
Collaborate with a forward-thinking team passionate about data, quality, and innovation.
Enjoy a culture that values experimentation, continuous learning, and customer-centric thinking.
Job Description Summary
If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you!
As a Quality Engineer you will plan and conduct a wide range of software quality tests and analyzes to ensure all application products and services meet organizational standards aligned to their quality management approach, as well as, end-user requirements. All Quality Engineers perform quality planning, quality design and execution.
You will focus on a blend of skills enabling efficient execution of risk-based testing, test automation, performance testing, test data management, test environment management, continuous integration and continuous deployment all improving speed to delivery for our business partners.
Job Description
Key Responsibilities:
Carries out procedures to ensure all information systems products and services meet organization standards and end-user requirements.
Analyzes and reviews moderate requirements, user stories and technical work products to create the automation needed.
Applies secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.
Plans for the proper mix of manual, automated, and exploratory testing methods.
Uses the appropriate quality engineering tools to define test data management, test automation, security/vulnerability, performance, and regression testing needs.
Validates test results, records and researches defects.
Coordinates test runs and test environment calendars for all impacted applications.
Traces requirements to tests and test results.
Prioritizes, defines, and manages defect reporting and resolution.
Manages defects including identifying, tracking, and providing critical thinking for resolution.
Identifies means to be more effective and efficient in testing, without compromising quality.
Plans for continuous integration to enable a continuous deployment pipeline.
Executes moderate release testing and has a plan for back-out testing.
Validates that release components are installed in the appropriate testing environment.
Aligns with the Nationwide automated testing reference architecture.
Complies with release management process governance and timelines throughout the release.
May perform other responsibilities as assigned.
Reporting Relationships: Reports to Technology Manager or Director.
Typical Skills and Experiences:
Education: Undergraduate studies in computer science, management information systems, or a related field is preferred.
License/Certification/Designation: Technology certifications including TOSCA Automated Specialist 1 (AS1), TOSCA Automated Specialist 2 (AS2), or other related designations are preferred.
Experience: Four or more years of experience with using test optimization and automation processed and tools. Demonstrated experience in testing for agile teams including planning, test plan creation, maintenance and execution. Good understanding of test automation and optimization throughout a stack and the tools to support.
Knowledge, Abilities and Skills: Strong analytical and communication skills, knowledge of planning. Ability to problem solve and set priorities needed. Insurance/financial services industry knowledge a plus.
Other criteria, including leadership or technical skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.
Values: Regularly and consistently demonstrates the Nationwide Values .
Job Conditions:
Overtime Eligibility: Exempt (Not Eligible).
Working Conditions: Normal office environment. Some travel maybe required.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Benefits
We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.
Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.
NOTE TO EMPLOYMENT AGENCIES:
We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.
