What You Will Do
Johnson Controls is seeking a Junior Integration Operations Analyst! You will be responsible for managing and supporting the integration of various systems and applications within the organization and will work closely with cross-functional teams to identify integration needs, troubleshoot issues, and optimize processes to ensure seamless data flow between systems. This is a hybrid position. Candidates must be commuting distance to Glendale, WI, or able and willing to relocate. Candidates must be US citizens.
How You Will Do It
- Responsible to monitor integration platforms and applications in all environments plus incident resolution with in SLAs.
- Identify, diagnose, and resolve integration-related issues in a timely manner to minimize downtime and impact on business operations.
- Provide technical support to end-users and stakeholders regarding integration processes and related systems.
- Implement bug fixes and minor enhancements for existing integrations, also provide UAT testing and hyper care support.
- Create and update documentation for integration processes, configurations, and troubleshooting procedures.
- Identify opportunities for improving integration processes and implement best practices to enhance efficiency and reliability.
- Create and Manage Ops Monitoring Dashboards and KPIs to ensure application performance and SLAs are met.
- Perform Application upgrades and Manage SSL Certs etc.
- Work with product vendors to troubleshoot platform issues and/or any product bugs.
- Provide training and support to junior resources as applicable.
- Flexible on-call/weekend support rotation as applicable.
What you will need
Required
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimal experience with integration or related platforms.
- Knowledge of Integration Mapping and Data formats like SOAP, XML, JSON and Flat files
- Incident and Change Management experience with Service NOW or related
- US citizen requirement
Preferred
- Experience with Splunk or similar platform.
- Experience with CI/CD tools and code repository like GitHub, Azure DevOps
- Understanding Cloud Concepts and Network connectivity.
- Experience with DB SQL queries and Scripting.
- Experience working with Postman and Automating test cases.
- Knowledge of Project and Test Management tools like JIRA, Panaya.
HIRING SALARY RANGE: $64,000 - $81,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us
