What does a successful Manager - Application Support do at Fiserv?
As a Manager - Application Support you will assume a key role in the day-to-day operations of the Treasury Operation group within FIG IT Operations. A hands-on candidate, you will be responsible for managing a team of associates and contractors, assigned projects, the on-call escalation, service continuity and requests for immediate production or client assistance. In addition, you will work closely with product strategy, development and the technology groups to develop processes and operating procedures: monitor and triage problems, support the technology roadmap and address technology debt. This is a high performance culture and you must demonstrate the ability to work efficiently and quickly in supporting critical systems.
What you will do:
- Oversee and ensure the integrity of production systems on a day-to-day basis to ensure uninterrupted services and that SLAs are met.
- Participate in all Production Support activities during incidents and outages.
- Continuously improve our infrastructure to be easy to deploy, scalable, secure and fault-tolerant.
- Act as the 24x7 escalation point for production support to diagnose and resolve complex customer issues in accessing vendor hosted and off the shelf solutions
- Resolve operational issues by determining root cause and appropriate long term solution.
- Manage high performing team members, setting clear expectations for and providing timely feedback on individual and team performance.
What you will need to have:
- 7+ years of experience in application development and/or production support.
- 7+ years of experience working in an Internet and distributed client server environment, including multi-tier architecture and infrastructure setups.
- 7+ years of experience with Automation Deployment and Automation Pipelines.
- 7+ years of experience supporting production environments and providing Root Cause Analysis and Resolution.
- 3+ years of experience leading and managing a team.
- Bachelor’s degree in computer science, engineering, or a related field, or an equivalent combination of education, work, and military experience.
What would be great to have:
- Experience transitioning teams to an Agile Framework is a definite plus.
- Experience leading a production support/application support team.
- Experience working with Splunk.
Important info about this role:
- We’re better together! This role is fully on-site.
- This is a full-time, direct-hire position, and no contract options or unsolicited agency submissions will be considered.
- In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship now or in the future.
R-10360435
