At Ally, you get a startup feel, but experience the benefits of a company that has worked out the kinks and is fulfilling its purpose. We are always evolving and see that as a good thing. From owning our work to seeing its impact in the real world, our team is relentless in finding new ways technology can help make experiences better and help people. We are problem solvers, we value diverse thinking, we support one another, and we challenge ourselves to think bigger in the journey to deliver customer-obsessed tech solutions. To read more about what our tech team does, be sure to visit our tech blog at ally.tech
Shape the future of digital servicing at Ally.
We’re looking for a visionary Senior Director of Product to lead the charge in transforming how millions of customers interact with Ally. This role owns a high-impact portfolio of four core products spanning six customer communication channels—voice, chat, secure messaging, email, chat bots, and voice bots—as well as enterprise-scale back-office automation. You’ll set the strategy, launch breakthrough capabilities, and build the technology platforms that power Ally’s contact center and customer experience operations.
As the Senior Director of Product, you will lead cross-functional teams to deliver products that are secure, scalable, and relentlessly focused on customer experience. You’ll partner with engineering, operations, and design leaders to push the boundaries of what’s possible—introducing AI-driven solutions, simplifying customer journeys, and creating experiences that feel effortless from first interaction to resolution. The role will hold a highly influential role and is responsible for delivering various capabilities to meet strategy, initiatives and established goals.
If you’re a strategic thinker with a bias for action, a passion for technology, and the leadership skills to inspire high-performing teams, this is your opportunity to make a measurable difference at scale.
Join us and help shape the next generation of digital servicing—where technology and human connection meet to deliver exceptional customer experiences.
At this time, Ally will not sponsor a new applicant for employment authorization for this position.
