Amentum, a large government contract company, is seeking Operations Supervisor to support the Camp Montana East contract in El Paso, TX.
POSITION SUMMARY
The Operations Supervisor oversees swing shift operations in support of the WEXMAC contract. This role supervises staff, ensures contract requirements are met, and provides direct oversight of the Service Desk to guarantee timely and professional resolution of customer requests, incident reports, and tickets. The supervisor also manages and monitors subcontractor performance, ensuring compliance with contract standards and operational requirements.
Other duties include:
- Supervises staff, including training, scheduling, evaluating, and mentoring personnel.
- Oversees the Service Desk, ensuring ticket resolution, incident response, and escalation are handled in line with service-level agreements.
- Coordinates and prioritizes workloads to meet mission objectives and customer requirements.
- Manages subcontractor activities, monitors compliance, and ensures deliverables meet contract standards.
- Oversees transfers, adjustments, turn-ins, issues, receipts, and accountability of all government property assigned to the contract.
- Develops, updates, and enforces Standard Operating Procedures (SOPs) to support logistics, service desk, and subcontract operations.
- Inspects work and service desk activities for accuracy, timeliness, and compliance with policies and procedures.
- Serves as liaison with government customers, subcontractors, and company leadership to ensure operational success.
- Reviews and validates customer requests, resolves discrepancies, and ensures accurate documentation across multiple databases.
- Conducts routine inspections of job sites and service desk databases to ensure safety, quality, and contract compliance.
- Directs personnel in decision-making, problem resolution, and discrepancy investigations.
- Prepares and reviews reports, labor time sheets, subcontractor performance metrics, and other required documentation.
- Ensures swing shift operations are conducted in a safe, efficient, and compliant manner.
- Performs other duties as assigned.
QUALIFICATIONS
- Minimum of two (2) years as supervisor or equivalent experience required.
- Requires operating application software including word-processing and spreadsheet programs.
- Working knowledge of the functions and operations of military commands or government agencies.
- Knowledge of business practices and procedures plus facility planning management.
- Excellent Supervisory, leadership, planning, decision making and scheduling skills.
- Detail oriented with the ability to handle multiple tasks independently.
- Knowledge of methods, materials, practices, and equipment generally used in the operation, construction, maintenance, and repair of open and closed water supply and distribution systems preferred.
- Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location.
EDUCATION
- High school diploma or equivalent
WORKING AND LIVING CONDITIONS
This position may be located in an environment with harsh and dangerous working and living conditions. Employees must be willing and able to perform regular job requirements in this environment. Employees must be willing and able to perform physical activities including, but not limited to, heavy lifting and moving of items, parts, assemblies, and equipment up to the safety regulation maximum; climbing in and out of equipment; crawling; and working outdoors. This includes being able to lift and carry 40 pounds of personal protective equipment for extended periods of time and being capable of running and ‘duck & cover’ during emergencies without putting oneself or others at risk.
OTHER RESPONSIBILTIES
Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks and serving on safety committees and teams.
Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.
Procedure Compliance - Each employee must read, understand, and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to job.
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.
