What Does a successful Spanish speaking Senior Technical Project Manager- LATAM do at Fiserv?
At Fiserv, a successful Spanish speaking Senior Technical Project Manager- LATAM ensures predictable, consistent, and successful delivery of detailed IT solutions to our clients across the LATAM region in both English and Spanish. This role requires adept navigation of the complexities of project management while leveraging a robust technical background to effectively manage competing interests across diverse teams. You will play a critical role in planning, coordinating, and monitoring projects of various scopes and budgets, ensuring clear communication and engagement with stakeholders in both languages. Ultimately, your expertise will contribute to heightening client satisfaction and business success, fostering seamless experience for our clients in an increasingly interconnected world.
What You Will Do:
- Lead all aspects of project implementation for LATAM clients, serving as the primary contact throughout the project lifecycle for both clients and internal teams.
- Collaborate with external customers and cross-functional teams to drive projects from concept through successful delivery, ensuring clear communication in both English and Spanish.
- Define project scope and objectives while developing detailed work plans, schedules, and status reports to track progress and performance specifically tailored for the LATAM market.
- Manage vendor integration, reviewing deliverables and ensuring alignment with project goals and timelines relevant to LATAM clients.
- Provide technical and analytical guidance to project teams, facilitating problem analysis and resolutions to maintain project momentum in diverse environments.
- Build and nurture strong relationships with stakeholders, including those in the LATAM region, effectively managing expectations and promoting alignment with Fiserv's organizational strategies
What You Will Need to Have:
- 6+ years of project management experience, with a proven record of successfully executing 10+ complex projects.
- Extensive knowledge of the Payment Acceptance industry, with 4+ years specifically focused on Card Schemes processing.
- Proven ability to manage 5+ concurrent projects utilizing Waterfall, Agile, and Hybrid methodologies.
- Excellent verbal and written communication skills demonstrated through engagement with 20+ stakeholders.
- Active Project Management Professional (PMP) certification and a Scrum Master or equivalent certification (CSM), with fluency in English and proficiency in Spanish and/or Portuguese
What Would Be Nice to Have:
- Experience in collaborating on 3+ innovative solutions or new product functionalities that drive business growth.
- Familiarity with managing projects that span at least 2+ business units within a large organization.
- Prior experience with 2+ change management initiatives, demonstrating an ability to balance strategic vision with tactical project needs.
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