What does a successful Client Program Manager do at Fiserv?
As a successful Client Program Manager, you will ensure that Fiserv delivers on its commitments to our financial institution partners. You will serve a meaningful role in driving client satisfaction in partnership with stakeholders across the organization.
What you will do:
- Champion and execute client delivery and service processes to manage client initiatives
- Champion voice of the customer feedback for end-to-end client satisfaction and engagement
- Develop strong client relationships and identify opportunities to better support their business objectives
- Ensure alignment with key organizational partners, including executive leadership, sales, marketing, operations, finance, legal, and others to ensure aligned business success
- Provide feedback to Credit Processing Leadership team regarding ideas for new offerings and client needs based on synthesizing intakes through the delivery and service process
- Map out and execute strategies that will enable scaled adoption of products across key customers
What you will need to have:
- Bachelor's degree in business, operations or a related field
- 7+ years of experience in business and IT program and project management
- Shown success in effectively driving delivery
- Working understanding of business financial practices and accounting
- Strong experience in data-driven management, metrics and reporting
- Excellent ability to lead and motivate teams of 10+
What would be great to have:
- Client Program Management experience in the Financial Services Industry
- Operational consulting experience
- Experience presenting and interacting at all levels up to C-level audience
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