About your role:
You will be a key contributor in building and supporting core Contact Center applications, leveraging modern technologies and automation to create exceptional internal and external customer experiences. Partnering with business stakeholders, you will provide expertise in application functionality, driving innovation, AI adoption, and impactful solutions.
What you'll do:
- Collaborate with Business, Product, and IT teams to implement and support new capabilities within the Contact Service Technology stack.
- Integrate leading-edge AI solutions and automation into Contact Center workflows.
- Implement cloud-native and hybrid contact center applications.
- Design, develop, and implement software applications using Python, .NET, Node.js or equivalent technologies.
- Build and maintain CI/CD pipelines and DevOps practices to streamline development and deployment processes.
- Perform coding, testing, and debugging of applications to ensure optimal performance and scalability.
- Maintain and improve existing applications
- Ensure high availability and performance of the Contact Center platform by responding swiftly to issues, questions, and concerns.
Experience you'll need to have:
- Direct experience implementing Cloud Contact Center solutions in enterprise environments.
- 4+ years of experience in software development.
- 2+ years of experience in Python, Node.js, .NET, C# or similar programming languages.
- 2+ years of experience in SQL and/or NoSQL databases and CI/CD pipelines and DevOps practices.
- 2+ years of experience supporting and administering omni-channel cloud Contact Center solutions (such as Genesys, NICE, Verint etc).
- 2+ years of experience with SIP (Session Initiation Protocol), RTP (Real-time Transport Protocol), and WebRTC (Web Real-Time Communication) technologies.
- Experience integrating AI technologies into Contact Center platforms for automation and enhanced customer experience.
- Bachelor’s degree in computer science, engineering, or a related field, or an equivalent combination of education, work, and military experience.
Experience that would be great to have:
- Proven ability to deliver in an agile environment while maintaining a client-first mindset and driving at speed to market.
- Strong understanding of integration methodologies, testing, and deployment processes.
- Strong ability to take initiative in collaborating with both IT and business stakeholders to anticipate needs and develop innovative and value-added solutions.
- Experience to collaborate effectively with geographically distributed teams to deliver high-quality solutions
- Vast experience in the financial technology industry and Contact Service Technology domain.
Important info about this role:
- We’re better together! This role is fully on-site.
- This is a full-time, direct-hire position, and no contract options or unsolicited agency submissions will be considered.
#LI-IH1
R-10364336
