About your role:
The Data Center Operations & Critical Facilities Manager is responsible for overseeing the implementation, maintenance, and continuous improvement of data center infrastructure and critical facility operations. This role ensures the reliability, performance, and availability of all assigned data centers through strategic planning, technical oversight, and team leadership. The manager will lead cross-functional initiatives, supervise on-site teams, and collaborate with engineering, IT, and facilities departments to deliver a resilient and high-performing data center environment.
What you’ll do:
- Partner with off-site staff (e.g., Engineers, IT department staff, etc.) to collect and provide on-site information to address data center design, equipment installation, upgrading, cabling or technical maintenance, and to resolve issues at the site.
- Partner with Facilities staff to plan for and provision appropriate IT power requirements and requests in the assigned data centers.
- Collect a variety of information such as measurements, status of equipment, placement of telecom and computer cables, as required for use in the design and performance of the data center.
- Monitor and respond to both basic and complex equipment issues with a sense of urgency, escalating appropriately for those issues outside of employee's control.
- Respond to scheduled and unscheduled outages in a timely manner ensuring adherence to departmental procedures and standards appropriately escalating any issue outside employee control.
- Participate and lead in the activities associated with a variety of departmental projects ensuring established timelines are met. Prepare reports, material and documentation as needed.
- Provide direction, training, and guidance to the data center team.
- Appropriately manage escalations from other data center team members that could adversely impact the data center services being provided.
Experience you’ll need to have:
- 7+ years of experience in data center operations, telecommunications or related technical fields.
- 5+ years of leadership level critical facilities management and proven experience with infrastructure systems such as onsite generation, UPS, switchgear, and both Chilled ware and DX type cooling systems.
- 5+ years of experience with MS Word, Excel and Visio.
- 5+ years of experience with infrastructure cabling in a datacenter environment.
- Associate’s degree in a related field or an equivalent combination of education, military, and work experience.
How you’ll work:
- This role requires the ability to stand for a majority of the shift; safely lift and/or carry up to 50 pounds; lift above your shoulders; and climb, squat, kneel, twist, push, and bend frequently during each shift.
- Ability to respond to incidents on a 24X7 on-call basis.
Experience that would be great to have:
- Strong understanding of infrastructure cabling and data center standards (NEC, NFPA, OSHA).
- Understanding of both chilled water and DX type cooling systems.
- Ability to lead technical people and assist in day-to-day activities as needed.
- Overall understanding of power management.
Travel:
- Approximately 10% travel off-site or to other office locations is expected.
Sponsorship:
- Per contractual obligations, must be a US Permanent Resident or a US citizen with the ability to obtain and maintain a qualified United States Government security clearance, (e.g., US DOD Secret).
- All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
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