Job Summary
The RDC Transportation Team Member is primarily responsible for handling inbound and outbound
drivers at the Distribution Center’s Transportation Center. This role processes the paperwork for drivers,
receives product in the Data Management System (DMS) and prepares shipping documents for
outbound trucks. The individual in this role is expected to provide exemplary customer service and
serves as “the face of Lowe’s to drivers who enter the facility grounds. In addition, this role is
responsible for coordinating traffic on the facility yard and monitoring movements of trailers from and to
the docks.
Key Responsibilities
• Greets driver with courteous customer service, represents “the face of Lowe’s
• Verifies truck number; directs security to check door seals and inspect truck
• Fills out the inbound bill of lading (BOL) stamp
• Validates purchase order (PO) number in current system and accurately enters required data into data
management system (DMS)
• Locates empty space in facility yard to land trailer
• Records product load on trailer and assigns yard lane (trailer parking spot) using DMS and Yard
Management Database
• Sends Live unloads (i.e., with scheduled appointment time) straight to the dock to get unloaded
• Directs carrier driver to location; coordinates with yard drivers, informs carrier drivers of safety rules
when driving on the yard, and other requirements as needed
• Collects and processes bill of lading (and reprints if necessary)
• Contacts vendors when driver information needed
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• Directs security to inspect outbound truck
• Prepares and provides driver with required “over-the-road documents – releases and files BOL when
trailer is gone
• Provides callers with the following information, as needed: directions to facility, live unload scheduling,
alert stores to late or early shipments
• Learns to use and understand data from all necessary Lowe’s systems (DMS) and other software tools
• Coordinates priority moves from supervisors for shipping and receiving
• Runs loaded outbound trailer report and email core carriers to pickup trailers from yard
• Verifies that BOL’s over a certain weight threshold (set by facility) have been weighed on scales
• Conducts yard audit to verify trailers are in the correct location physically and in the system
• Mentors and guides new associates with tasks and responsibilities for this role
• Trains security on transportation requirements and truck inspection criteria
• Uses good customer service techniques, resolves driver issues; employs conflict resolution techniques
as needed; escalates issues to Supervisor when appropriate
• Makes good, solid, empowered decisions related to the following: accept/reject early loads, reject dirty
trailers for loading, enforce yard rules and regulations
Qualifications
Education
Required/Preferred Education Level Description
Required High School or GED General Studies
Preferred Post-Secondary
Education
Business, supply chain management,
transportation or related field
Experience
Required/Preferred Years of Experience Description
Required Demonstrated track record of good attendance
Required Basic math and reading comprehension skills
Required Basic computer skills including a working
knowledge of Microsoft Office
Required Strong safety orientation
Preferred Experience in a customer service role
Preferred Experience using troubleshooting processes to
resolve problems
Preferred Experience in distribution center operations
Preferred Experience using a data management system
License or Certification
Required/Preferred Licensure Type Description
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Team Reporting Information
No
Scope of Team
Type of Role Number of Reports
Number of Total Staff: N/A
Direct Reports (Salaried): N/A
Direct Reports (Hourly): N/A
Indirect Reports (Salaried): N/A
Indirect Reports (Hourly): N/A
Direct Report Titles
N/A
Core Behaviors
Focus on Customers - At Lowe’s, we put customers first by delivering SMART customer service. I build
strong relationships with all customers, deliver solutions that meet their needs and think of new ways to
add more value.
Deliver Results - I hold myself and others accountable for delivering results, even through tough
circumstances and ongoing change.
Take Action - I take action quickly and push things forward with a sense of urgency and enthusiasm.
Show Courage - I step up to address difficult issues, make tough decisions and bring things up that need
to be resolved without fear or hesitation.
Continue Learning - I continuously learn and grow – personally and professionally – to meet my
individual and organizational goals. I ensure those around me do the same.
Additional Non-Technical Competencies
Solve Complex Problems - Making sense of complex, high quantity, and sometimes contradictory
information to effectively solve problems.
Be Adaptable - Adapting approach and demeanor in real time to match the shifting demands of different
situations.
Communicate Effectively - Developing and delivering communications that convey a clear understanding
of the unique needs of different audiences.
Demonstrate Self-Awareness - Using a combination of feedback and reflection to gain productive insight
into personal strengths and weaknesses.
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Technical or Other Competencies
Attention to Detail - The ability to complete a work activity while focusing on all the elements involved,
no matter how small or specific; this includes noticing inconsistencies or faults in processes and taking
appropriate steps to ensure a high level of quality and accuracy of the work and prevent inefficiencies.
Safety Orientation - Ability to work safely and maintain awareness of workplace conditions that affect
associate and customer safety. This includes the ability to understand and follow company safety policies
and procedures, complete work in a safe manner, caring about safety of self, others, and customers,
responding appropriately in an emergency, and reporting unsafe conditions.
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
