Corporate Account Specialist
A successful Corporate Account Specialist at Fiserv builds strong relationships with our corporate clients, ensuring their needs are met and their expectations surpassed. They expertly manage various corporate accounts by providing exceptional support and service, ensuring client satisfaction and loyalty. Their role is integral to maintaining and expanding our company's success in the FinTech industry, aligning with our mission to help our clients meet their customers' needs efficiently and effectively.
- Onboarding of new merchant and implement pricing and contract templates
- Add entitlements (Gratuity, Pre-Auth) to AIBMS terminals, specifically for Channel andCorporateCAS
- Change Clover batch times (9pm, 12am, 2am, & 5am) unique to Channel and CorporateCAS
- Manage and execute bank account change
- Modify funding timelines and narratives
- Adjust funding schedules and process faster funding
- Add/remove settlement currencies
- Manage the linking/chaining of MIDs
- Process closure requests
- Update company information including addresses, trading/clearing names, and contact details
- Handle statement requests and create/amend Insight portal access
- Set up and support Next Generation Reporting to Corporate merchants
- Oversee SOP management
- Complete booking adjustmentsin relation to rejected credits and debits
- Manage ceiling limits
- Add brands
- Change MCC
- Manage TID requests
- Portfolio amendments
- Supportgamblingmerchant set up unique toCorporateCAS, reconciliation queries andauthorisation queries
What you will need to have:
- Strong understanding and experience in managing corporate accounts within the FinTech industry
- Proficiency in handling transaction reports and closure requests
- Ability to manage bank account changes and funding schedules efficiently
- Experience in adding entitlements to terminals and changing batch times
- Excellent communication skills to handle client inquiries and support needs effectively
What would be great to have:
- Familiarity with AIBMS terminals and Clover systems
- Understanding of thegamblingmerchant set-up
- Experience in SOP management
R-10362088
