What does a successful Client Service Specialist do at Fiserv?
This role will be the primary contact and act as the internal owner for a portfolio of financial institutions merchants. Responsible for handling inquiries that come in from inbound agents, ensuring that responses are completed within 24 hours. This position primarily focuses on working inquiries from various banks, including TD, Fidelity, and Truist merchants.
What you will do:
- Supports the retention and growth of a client portfolio and assures client satisfaction by maintaining an overall relationship with clients.
- Responsible for direct resolution of simple inquiries and facilitation of resolution for moderate to complex inquiries through coordination with customers and other internal Fiserv areas.
- Must maintain clear and open communication regarding complex subject matter such as pricing model, funding, and compression management
- Create and maintain accurate and up-to-date customer profiles including contract information, communication logs, and product matrix.
- Managing inquiries from banking clients and handling account changes, particularly related to DDA (Demand Deposit Account).
- Addressing account number changes and tier-2 inquiries without providing technical support.
- Handle client issues end-to-end, setting up terminal profiles
- Assists with cost acceptance and streamlining communication for incident resolution, ensuring timely information dissemination.
- Educate customers on relevant industry information and provide training products, reporting, and self-service tools.
What you have to have:
- 2+ years’ experience in customer service, sales, business development, or relationship management; payment processing experience.
- High School diploma or equivalent
What would be great to have:
- 2-year degree or equivalent work experience.
- 2 years’ relationship management experience.
- Department hours are Mon – Fri from 8 AM – 7 PM so you could be required to work a shift until 7 PM
Perks at Work:
- Competitive base salary and performance-based bonuses.
- Comprehensive health, dental, and vision plans.
- Work travel and per diem budgets.
- 401(k) with company match and Employee Stock Purchase Plan.
- Paid parental leave and generous time-off programs.
- Holistic wellness initiatives and mental health resources.
- Employee resource groups for community and support.
- Opportunities for career growth and ongoing professional development.
- Work with a passionate team making a real impact in the hospitality industry.
Important information about this role:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
- In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.
- This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
- All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
#LI-SS1
R-10370355
