What does a successful Technical Account Manager do?
The Technical Account Manager (TAM) at Fiserv plays a pivotal role in fostering strong relationships with specific merchant clients. Serving as a bridge between our technical teams and our clients, you'll leverage your deep understanding of both Fiserv's and the clients' technical stacks, strategies, and directions to ensure seamless integration, problem-solving, and strategic alignment. This role embodies Fiserv’s partnership philosophy by ensuring our clients are fully supported and engaged with the technological advancements that drive their success.
What you will do:
- Act as Fiserv’s technical point of contact for the assigned client.
- Assist clients in understanding Fiserv's technical stack, strategy, and direction.
- Develop a detailed understanding of clients’ technical strategies relevant to merchant services.
- Serve as the day-to-day contact for technical questions and technical support issue resolution.
- Coordinate and provide support for incident management and technical project oversight.
- Provide regular status reporting on technical projects, issues, and incidents.
- Oversee implementations and transitions, ensuring seamless execution.
- Monitor technology performance to ensure optimal functionality.
What you will need to have:
- 4+ years of experience in technical account management or a related field.
- 4+ years of experience in project management within a technical or merchant services environment.
- 4+ years of experience with incident management and resolution.
- 4+ years of experience with technical stack strategies and alignment.
- 4+ years of experience in client engagement and strategic technology discussions.
What would be great to have:
- 4+ years of experience in merchant services or financial technology solutions.
- 4+ years of experience in the oversight of technical implementations and transitions.
- 4+ years of experience in commercialization efforts for technological solutions.
- 4+ years of experience with monitoring technology performance metrics.
- Advanced certifications related to project management or technical account management.
Perks at Work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
Important information about this role:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
- In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.
- This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
- All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
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