What does a successful Debit Fee Manager do?
As a Debit Fee Manager at Fiserv, you will play a critical role in managing debit fee initiatives and projects within the Debit Network, EBT, and Fleet Operations team. You will ensure that network changes are implemented effectively, providing rules interpretation and identifying requirements to support changes on Fiserv processing platform systems. You will also collaborate across various teams to resolve complex fee-related problems and improve quality processes. At Fiserv, we value innovation and collaboration, aiming to create the best Fintech solutions for our clients.
What you will do:
- Evaluate and manage debit fee bulletins and Spring and Fall release fee-related changes.
- Implement network changes, ensuring that all modifications are accurately incorporated into Fiserv systems.
- Interpret rules and identify requirements to support changes on processing platform systems.
- Manage controls and procedures related to auditable processes resulting from fee changes.
- Collaborate with Debit Testing, Implementation, and IT partners to improve quality processes.
- Communicate and execute fee changes and rules clearly and efficiently.
- Act as a subject matter expert for debit fees, providing insights and resolving complex fee-related issues.
- Collaborate with Networks and internal distribution channels regarding industry requirements and operational processes on fee payment acceptance-related matters.
What you will need to have:
- 7+ years of experience in payment acceptance/processing.
- 7+ years of professional experience focused on client and technical support, research, and problem-solving.
- Proficiency in Excel, Word, Adobe (PDF), and DocuSign.
- Strong organizational and analytical skills with attention to detail and accuracy.
- Bachelor's Degree and/or equivalent military experience.
What would be great to have:
- 7+ years of experience in debit network management or fee-related roles.
- Demonstrated ability to work under pressure and resolve issues affecting production services.
- Proven track record of effective written and verbal communication skills.
- Ability to multi-task and prioritize effectively in a dynamic and fast-paced environment.
- Experience working collaboratively as part of a team.
Perks at Work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
Important information about this role:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and lead to stronger productivity.
- In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.
- This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
- All offers of employment are contingent on standard background checks.
- Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a federal government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
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