Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
The Conference Services Specialist plays a key role in ensuring the smooth and efficient operation of Comcast’s meeting and event spaces. This role requires a proactive, detail-oriented professional who thrives in a dynamic environment and is passionate about delivering exceptional service.
Job Description
Location: Comcast Headquarters, Philadelphia, PA
Department: Conference Services, Town Hall, Comcast Experience Group
About Conference Services
At Comcast’s Philadelphia headquarters, the Conference Services Team manages over 5,000 meetings and events annually across more than 60 uniquely equipped spaces. These rooms are where business decisions are made, ideas are shared, and culture is built.
From AV-integrated conference rooms to large-scale spaces for celebrations and company-wide initiatives, our team delivers a white-glove, premium meeting experience from initial request through event completion. We support Comcast leaders, employees, and guests with seamless service that reflects the company’s commitment to excellence.
We treat every individual with respect, communicate with clarity and professionalism, and execute every detail with precision and care. Whether through email, in-person interactions, or behind-the-scenes coordination, we embody our core values of flexibility, collaboration, and service excellence in every touchpoint.
Position Summary
The Conference Services Specialist plays a key role in ensuring the smooth and efficient operation of Comcast’s meeting and event spaces. This role requires a proactive, detail-oriented professional who thrives in a dynamic environment and is passionate about delivering exceptional service.
Key Responsibilities
- Greet and assist guests with professionalism, warmth, and discretion
- Ensure meeting rooms are properly set up with required furniture, AV, and catering
- Monitor and maintain cleanliness, functionality, and readiness of all spaces
- Coordinate with facilities, AV, and catering teams to resolve issues quickly and efficiently
- Support event logistics including signage, attendee flow, and real-time troubleshooting
- Provide on-site support during high-profile or complex events
- Learn and support in-room AV, MS Teams meetings, and technology for clients during meetings and events
- Compose clear, professional, and timely email communications with clients and colleagues
- Answer calls from the Comcast corporate phone line and direct to the correct departments.
- Document feedback and relay opportunities for improvement to leadership
- Promote safety, accessibility, and inclusiveness in all guest interactions
- Serve as a brand ambassador, upholding Comcast’s values and service standards
- Identify recurring issues and contribute actionable solutions to enhance service and operations
Qualifications
- 4+ years of experience in hospitality, facilities, workplace services, or corporate events
- Proven ability to work in a fast-paced, high-volume environment with professionalism and poise
- Exceptional attention to detail, punctuality, and customer service orientation
- Strong problem-solving and collaboration skills
- Excellent written and verbal communication, especially via email
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
- Familiarity with AV systems and event coordination preferred
- Comfortable with physical tasks (room resets, light lifting, walking)
- Regular, consistent, and punctual attendance; flexible schedule to support early mornings, evenings, or special events
- Prior corporate experience is a plus
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Customer Experience (CX); Microsoft Applications; Meeting Organization; Professional Etiquette; Sales; Scheduling; Communication
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
High School Diploma / GED
Relevant Work Experience
2-5 Years
