What Does an Advanced Product Advisor Do at Fiserv?
As an Advanced Product Advisor, you will serve as a trusted advisor for Bankers, sales consultants, account managers, merchants, and other internal departments, providing one-stop service for troubleshooting Value Added Reseller (VAR), gateway, terminal, internet, and third-party network issues.
What You Will Do:
• Conduct pre-sale research and make boarding decisions for new customers using various products, considering compliance with card associations and Fiserv guidelines.
• Advise on Fiserv Integrated Partners Solutions Certified Listing (IPSCL) and work with Product Owners to provide feedback.
• Prepare VAR set-up sheets for merchant onboarding of new products.
• Support compliance mandates associated with specific products.
• Coordinate pre-sale discovery calls with Sales, Merchants, Third-Party vendors, and Fiserv System teams as needed.
• Provide Account Manager support for equipment orders and manage the departmental inbox for timely inquiries.
• Handle Gateway Registration and Auto Boarded queues in BTD, create and process Gift Card orders, and manage Wells Fargo boarding approvals.
What You Will Need:
• 2 years of Merchant Services technical background/experience.
• Strong technical skills for assisting with VAR, Gateway, Terminal, Internet, and third-party network support and escalations.
• Ability to self-manage and work independently in investigating and consulting on product questions and escalations.
• Ability to multi-task in high-volume workflows while meeting minimum productivity requirements.
• Critical thinking skills, along with the ability to empathize and de-escalate emotional phone calls.
• High School Diploma or HS Equivalent required.
What Would Be Great to Have:
• Familiarity with CRM, Client Line, DataWire Creation, TASQ Web, Commerce Control Center, Merchant Manager, Microsoft Teams, Excel, and FDPOS.
• Clover-POS experience.
R-10370513
