Designation: Technical support Engineer-L1 Experience: 2-5 Yrs Education: B.E/B.Tech/BCA/BSC/BBA Location: CV Raman Nagar Bagmane Techpark, Bangalore Roles & Responsibilities: 1: Actively participates in support of incoming calls • Continuously demonstrates a truly empathetic concern for customer issues 2: Leverages exceptional judgement, training resources, and knowledge base to provide consistent solutions to our customers. • Quickly identifies escalations and creates expectation alignment with customers 3:Documents issue details, troubleshooting steps, and resolutions with pinpoint level details to reduce repeated troubleshooting steps. • Primary stakeholder to ensure our customers receive prompt support. 4:Continuously improve, hone, and develop skills and knowledge that accelerates support and product expertise. • Facilitate field support services to repair products within scope of service. 5:Consistently engage with peers, managers, and organizational leaders to provide collaborative solutions. Must Have skills: 1 Proficient in US Accent and English Language, both Verbal and written. • Honest, dependable, and full of integrity • Possess a genuine desire to help others 2 A track record of self-improvement and growth mindset • Ability to seamlessly adapt to changes quickly 3 A demonstrated logical approach to troubleshooting • Consistently maintain a superior level of professionalism 4 Ability to work with internal and external stakeholders to achieve exceed expectations and goals • Experience or education from an electronics or information technology background • Understanding and usage of various support tools such as telephony, ticketing platforms, and knowledge bases Minimum Qualification | 
